“Yes, I know you”: the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction

Yung Cheng Shen, Heng Yu Lin*, Cindy Yunhsin Chou, Po Han Wu, Wei Hao Yang

*此作品的通信作者

研究成果: 雜誌貢獻期刊論文同行評審

6 引文 斯高帕斯(Scopus)

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Social Sciences

Psychology