When knowledge network is social network: Understanding collaborative knowledge transfer in workplace

Chi Lan Yang, Chien Wen Yuan, Hao Chuan Wang

研究成果: 雜誌貢獻期刊論文同行評審

4 引文 斯高帕斯(Scopus)

摘要

In workplaces, knowledge has the property of being individually kept and collectively shared. It is distributed and embedded among members but needs to be transferred and pooled through knowledge networks for successful collaboration. In order to understand and embody such networks, we employed a mixture of field observations, social network analysis, and in-depth interviews to examine the practices of knowledge transfer in a local financial institute (N=32). Results from the analyses show that there is a discrepancy between inbound and outbound knowledge transfer, and also suggest that expertise or social relation cannot solely account for members’ decision on whom to ask questions and share knowledge. We also found that scaffolding workers to connect to the right person with metaknowledge of the knowledge network is important. Our findings point to research and design opportunities to support knowledge transfer at the collaborative level within a knowledge community.

原文英語
文章編號164
期刊Proceedings of the ACM on Human-Computer Interaction
3
發行號CSCW
DOIs
出版狀態已發佈 - 2019 十一月

ASJC Scopus subject areas

  • 社會科學(雜項)
  • 人機介面
  • 電腦網路與通信

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