TY - GEN
T1 - What do patients of different medical illness say about their doctors online? An analysis of online physician reviews
AU - Chiu, Ming Hsin Phoebe
AU - Chang, Chia Lin
N1 - Publisher Copyright:
© Springer International Publishing Switzerland 2015.
PY - 2015
Y1 - 2015
N2 - This study aims to understand the role and function of online physician reviews as a process of health information communication, as well as the applications on medical practice and patients and caregivers’ medical decision-making process. It collected online physician reviews from two Taiwan-based health information websites-Good Doctor and Health and DocHos. The analysis framework comprised four aspects: (1) length of reviews; (2) moment in the medical encounter process is reviewed; (3) themes of the reviews; and (4) review intents. In addition to analyzing the structural and textual characteristics of online physician reviews, this study took a step further to identify the relationship between patients of different medical and how they evaluated a medical encounter. In this paper, findings were reported and implications in improving physician-patient communication and patients’ empowerment were discussed.
AB - This study aims to understand the role and function of online physician reviews as a process of health information communication, as well as the applications on medical practice and patients and caregivers’ medical decision-making process. It collected online physician reviews from two Taiwan-based health information websites-Good Doctor and Health and DocHos. The analysis framework comprised four aspects: (1) length of reviews; (2) moment in the medical encounter process is reviewed; (3) themes of the reviews; and (4) review intents. In addition to analyzing the structural and textual characteristics of online physician reviews, this study took a step further to identify the relationship between patients of different medical and how they evaluated a medical encounter. In this paper, findings were reported and implications in improving physician-patient communication and patients’ empowerment were discussed.
KW - Content analysis
KW - Online physician review
KW - Physician selection information
KW - Physician-patient communication
UR - http://www.scopus.com/inward/record.url?scp=84947256568&partnerID=8YFLogxK
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U2 - 10.1007/978-3-319-20895-4_4
DO - 10.1007/978-3-319-20895-4_4
M3 - Conference contribution
AN - SCOPUS:84947256568
SN - 9783319208947
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 34
EP - 40
BT - HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings
A2 - Nah, Fiona Fui-Hoon
A2 - Tan, Chuan-Hoo
PB - Springer Verlag
T2 - 2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015
Y2 - 2 August 2015 through 7 August 2015
ER -