What do patients of different medical illness say about their doctors online? An analysis of online physician reviews

Ming Hsin Phoebe Chiu*, Chia Lin Chang

*此作品的通信作者

研究成果: 書貢獻/報告類型會議論文篇章

1 引文 斯高帕斯(Scopus)

摘要

This study aims to understand the role and function of online physician reviews as a process of health information communication, as well as the applications on medical practice and patients and caregivers’ medical decision-making process. It collected online physician reviews from two Taiwan-based health information websites-Good Doctor and Health and DocHos. The analysis framework comprised four aspects: (1) length of reviews; (2) moment in the medical encounter process is reviewed; (3) themes of the reviews; and (4) review intents. In addition to analyzing the structural and textual characteristics of online physician reviews, this study took a step further to identify the relationship between patients of different medical and how they evaluated a medical encounter. In this paper, findings were reported and implications in improving physician-patient communication and patients’ empowerment were discussed.

原文英語
主出版物標題HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings
編輯Fiona Fui-Hoon Nah, Chuan-Hoo Tan
發行者Springer Verlag
頁面34-40
頁數7
ISBN(列印)9783319208947
DOIs
出版狀態已發佈 - 2015
事件2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015 - Los Angeles, 美国
持續時間: 2015 八月 22015 八月 7

出版系列

名字Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
9191
ISSN(列印)0302-9743
ISSN(電子)1611-3349

其他

其他2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015
國家/地區美国
城市Los Angeles
期間2015/08/022015/08/07

ASJC Scopus subject areas

  • 理論電腦科學
  • 電腦科學(全部)

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