TY - GEN
T1 - Using Stakeholder Theory to examine drivers' Stake in Uber
AU - Ma, Ning F.
AU - Yuan, Chien Wen
AU - Ghafurian, Moojan
AU - Hanrahan, Benjamin V.
N1 - Publisher Copyright:
© 2018 ACM.
PY - 2018/4/20
Y1 - 2018/4/20
N2 - Uber is a ride-sharing platform that is part of the 'gigeconomy,' where the platform supports and coordinates a labor market in which there are a large number of ephemeral, piecemeal jobs. Despite numerous efforts to understand the impacts of these platforms and their algorithms on Uber drivers, how to better serve and support drivers with these platforms remains an open challenge. In this paper, we frame Uber through the lens of Stakeholder Theory to highlight drivers' position in the workplace, which helps inform the design of a more ethical and effective platform. To this end, we analyzed Uber drivers' forum discussions about their lived experiences of working with the Uber platform. We identify and discuss the impact of the stakes that drivers have in relation to both the Uber corporation and their passengers, and look at how these stakes impact both the platform and drivers' practices.
AB - Uber is a ride-sharing platform that is part of the 'gigeconomy,' where the platform supports and coordinates a labor market in which there are a large number of ephemeral, piecemeal jobs. Despite numerous efforts to understand the impacts of these platforms and their algorithms on Uber drivers, how to better serve and support drivers with these platforms remains an open challenge. In this paper, we frame Uber through the lens of Stakeholder Theory to highlight drivers' position in the workplace, which helps inform the design of a more ethical and effective platform. To this end, we analyzed Uber drivers' forum discussions about their lived experiences of working with the Uber platform. We identify and discuss the impact of the stakes that drivers have in relation to both the Uber corporation and their passengers, and look at how these stakes impact both the platform and drivers' practices.
KW - On-demand work
KW - Platform
KW - Stakeholder Theory
KW - Uber
UR - http://www.scopus.com/inward/record.url?scp=85046978387&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85046978387&partnerID=8YFLogxK
U2 - 10.1145/3173574.3173657
DO - 10.1145/3173574.3173657
M3 - Conference contribution
AN - SCOPUS:85046978387
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
Y2 - 21 April 2018 through 26 April 2018
ER -