Using Stakeholder Theory to examine drivers' Stake in Uber

Ning F. Ma, Chien Wen Yuan, Moojan Ghafurian, Benjamin V. Hanrahan

研究成果: 書貢獻/報告類型會議論文篇章

20 引文 斯高帕斯(Scopus)

摘要

Uber is a ride-sharing platform that is part of the 'gigeconomy,' where the platform supports and coordinates a labor market in which there are a large number of ephemeral, piecemeal jobs. Despite numerous efforts to understand the impacts of these platforms and their algorithms on Uber drivers, how to better serve and support drivers with these platforms remains an open challenge. In this paper, we frame Uber through the lens of Stakeholder Theory to highlight drivers' position in the workplace, which helps inform the design of a more ethical and effective platform. To this end, we analyzed Uber drivers' forum discussions about their lived experiences of working with the Uber platform. We identify and discuss the impact of the stakes that drivers have in relation to both the Uber corporation and their passengers, and look at how these stakes impact both the platform and drivers' practices.

原文英語
主出版物標題CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
主出版物子標題Engage with CHI
發行者Association for Computing Machinery
ISBN(電子)9781450356206, 9781450356213
DOIs
出版狀態已發佈 - 2018 4月 20
對外發佈
事件2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Montreal, 加拿大
持續時間: 2018 4月 212018 4月 26

出版系列

名字Conference on Human Factors in Computing Systems - Proceedings
2018-April

會議

會議2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
國家/地區加拿大
城市Montreal
期間2018/04/212018/04/26

ASJC Scopus subject areas

  • 軟體
  • 人機介面
  • 電腦繪圖與電腦輔助設計

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