Understanding informal communication in multilingual contexts

Chien Wen Yuan*, Leslie D. Setlock, Dan Cosley, Susan R. Fussell


研究成果: 書貢獻/報告類型會議論文篇章

23 引文 斯高帕斯(Scopus)


Informal communication in organizations has many benefits, but people who are not native speakers of the organization's common language may find it hard to interact informally. In an interview study of nine native English-speaking and 33 non-native English-speaking students at a large U.S. university, we explore how native language shapes patterns of informal interaction. We found that non-native speakers generally preferred interacting informally with fellow speakers of their own native language as opposed to native English speakers, which hinders communication and collaboration between groups. Three factors led to this "clustering" effect: issues of common ground, feelings of social obligation to other speakers of one's native language, and desires to build social networks within a language group. Four factors led to greater motivation for cross-language interaction: a desire to build bridging capital, physical proximity, one-on-one or small-group interaction, and an established work relationship. The findings suggest ways that communication tools might reduce barriers to informal interaction between speakers of different native languages.

主出版物標題CSCW 2013 - Proceedings of the 2013 ACM Conference on Computer Supported Cooperative Work
出版狀態已發佈 - 2013
事件2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013 - San Antonio, TX, 美国
持續時間: 2013 2月 232013 2月 27


名字Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW


會議2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013
城市San Antonio, TX

ASJC Scopus subject areas

  • 軟體
  • 人機介面
  • 電腦網路與通信


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