TY - GEN
T1 - The Impact of Artificial Intelligence on Work and Human Value
T2 - 15th International Conference on Knowledge Management in Organizations, KMO 2021
AU - Yeh, Chu Chen Rosa
AU - Chang, Wei Wen
AU - Wong, Cze Chiun
N1 - Publisher Copyright:
© 2021, Springer Nature Switzerland AG.
PY - 2021
Y1 - 2021
N2 - The rise of artificial intelligence (AI) and related new technologies have been widely discussed in recent years, especially on its benefits and threats to society. This study aims to explore the impact of AI on work and human value at different levels of AI capability. Adopting a qualitative approach, we conducted a focus group discussion with six scholars who have AI research experience in different social disciplines and in various global regions. Four main topics were discussed in the focus group, which are: (1) attitude toward AI, (2) types of businesses, industries, or workers that benefit or are threatened the most by AI, (3) willingness to work with a robot with different levels of intelligence, and (4) how to find human’s value and get prepared for future workplace. The discussion was recorded under the consent of participants and transcribed verbatim. ATLAS.ti version 8 software was used for the textual data analysis. The findings reveal that scholars: (1) are optimistic toward AI in general, (2) believe that most industries will benefit from AI, (3) are divided in attitude toward robots with empathetic intelligence, (4) argue that humans need to get prepared for the future workplace. Implications and future research suggestions are provided.
AB - The rise of artificial intelligence (AI) and related new technologies have been widely discussed in recent years, especially on its benefits and threats to society. This study aims to explore the impact of AI on work and human value at different levels of AI capability. Adopting a qualitative approach, we conducted a focus group discussion with six scholars who have AI research experience in different social disciplines and in various global regions. Four main topics were discussed in the focus group, which are: (1) attitude toward AI, (2) types of businesses, industries, or workers that benefit or are threatened the most by AI, (3) willingness to work with a robot with different levels of intelligence, and (4) how to find human’s value and get prepared for future workplace. The discussion was recorded under the consent of participants and transcribed verbatim. ATLAS.ti version 8 software was used for the textual data analysis. The findings reveal that scholars: (1) are optimistic toward AI in general, (2) believe that most industries will benefit from AI, (3) are divided in attitude toward robots with empathetic intelligence, (4) argue that humans need to get prepared for the future workplace. Implications and future research suggestions are provided.
KW - Artificial intelligence
KW - Human value
KW - Qualitative study
KW - Social impact
KW - Workforce
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U2 - 10.1007/978-3-030-81635-3_34
DO - 10.1007/978-3-030-81635-3_34
M3 - Conference contribution
AN - SCOPUS:85113569225
SN - 9783030816346
T3 - Communications in Computer and Information Science
SP - 419
EP - 428
BT - Knowledge Management in Organizations - 15th International Conference, KMO 2021, Proceedings
A2 - Uden, Lorna
A2 - Ting, I-Hsien
A2 - Wang, Kai
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 20 July 2021 through 22 July 2021
ER -