The application of chatbot on Vietnamese misgrant workers’ right protection in the implementation of new generation free trade agreements (FTAS)

Quoc Nguyen Phan, Chin Chin Tseng, Thu Thi Hoai Le, Thi Bich Ngoc Nguyen*

*此作品的通信作者

研究成果: 雜誌貢獻期刊論文同行評審

摘要

The accession and implementation of new generation free trade agreements bring numerous opportunities as well as challenges to Viet Nam, regarding trade, labor and investment. The increasing number of workers abroad puts a pressure on Vietnamese government to support them in new working cultures and environments. The application of chatbot, which has been known to help certain vulnerable groups such as patients, women and migrants could be one of the tools to support Vietnamese migrant workers by providing immediate information, network connection and consultation. Analyzing the results of the qualitative interviews with 11 migrant workers and the group discussion with two sections from three public social media groups and three active informants, the article argues that migrant workers as a vulnerable group who are supposed to be promising users of chatbot due to their great demand and needs, may have a complicated form of trust and expectation in chatbot.

原文英語
期刊AI and Society
DOIs
出版狀態接受/付印 - 2022
對外發佈

ASJC Scopus subject areas

  • 哲學
  • 人機介面
  • 人工智慧

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