TY - JOUR
T1 - Senior citizens’ servicescape preferences regarding senior active learning centers in the public libraries
AU - Lin, Chih Chun
AU - Chiu, Ming Hsin Phoebe
PY - 2019/6
Y1 - 2019/6
N2 - Public libraries are viewed as the local gateway to knowledge, therefore the design of public libraries should reflect its function for providing services and adapt the change of environment. Since 1993, Taiwan has been included as one of the aging societies, as a result, the servicescape design of the senior-exclusive area in libraries becomes a significant issue. With this regard, this study aims to understand from the senior users’ perspective of the way that servicescape should be designed. This study used “Photo-elicitation” as its data collection method. Twenty-four senior users, who are the patrons of Senior Active Learning Centers in Taipei Public Library were interviewed, and a total of 284 photographs were solicited and used as data source. In addition to exploring senior users’ preference of servicescape, this study also attempts to construct a framework that serves as guidance for designing and evaluating servicescape in public libraries.
AB - Public libraries are viewed as the local gateway to knowledge, therefore the design of public libraries should reflect its function for providing services and adapt the change of environment. Since 1993, Taiwan has been included as one of the aging societies, as a result, the servicescape design of the senior-exclusive area in libraries becomes a significant issue. With this regard, this study aims to understand from the senior users’ perspective of the way that servicescape should be designed. This study used “Photo-elicitation” as its data collection method. Twenty-four senior users, who are the patrons of Senior Active Learning Centers in Taipei Public Library were interviewed, and a total of 284 photographs were solicited and used as data source. In addition to exploring senior users’ preference of servicescape, this study also attempts to construct a framework that serves as guidance for designing and evaluating servicescape in public libraries.
KW - Photo elicitation
KW - Public libraries
KW - Senior active learning center
KW - Senior service
KW - Servicescape
UR - http://www.scopus.com/inward/record.url?scp=85068797035&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85068797035&partnerID=8YFLogxK
U2 - 10.6182/jlis.201906_17(1).117
DO - 10.6182/jlis.201906_17(1).117
M3 - Article
AN - SCOPUS:85068797035
VL - 17
SP - 117
EP - 149
JO - Journal of Library and Information Studies
JF - Journal of Library and Information Studies
SN - 1606-7509
IS - 1
ER -