TY - GEN
T1 - Seeking consensus
T2 - 1st International Conference on HCI in Business, HCIB 2014 - Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014
AU - Chiu, Ming Hsin Phoebe
PY - 2014
Y1 - 2014
N2 - Online medical consultation allows patients and caregivers to query, communicate, and interact with medical and health professionals in an online synchronous or asynchronous setting. This study explores the questions and answers (Q&As) posted on an asynchronous online medical consultation website, Taiwan eDoctor. In this paper, preliminary research findings of 720 questions were reported. Analysis of questions was structured around five research themes: (1) length; (2) when to seek consultation; (3) strategies of communicating chief complaints; (4) intent to seek consultation; and (5) types information provided. This study makes implications in designing an interactive online medical consultation system.
AB - Online medical consultation allows patients and caregivers to query, communicate, and interact with medical and health professionals in an online synchronous or asynchronous setting. This study explores the questions and answers (Q&As) posted on an asynchronous online medical consultation website, Taiwan eDoctor. In this paper, preliminary research findings of 720 questions were reported. Analysis of questions was structured around five research themes: (1) length; (2) when to seek consultation; (3) strategies of communicating chief complaints; (4) intent to seek consultation; and (5) types information provided. This study makes implications in designing an interactive online medical consultation system.
KW - Online medical consultation
KW - content analysis
KW - medical information retrieval
UR - http://www.scopus.com/inward/record.url?scp=84903692932&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84903692932&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-07293-7_14
DO - 10.1007/978-3-319-07293-7_14
M3 - Conference contribution
AN - SCOPUS:84903692932
SN - 9783319072920
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 145
EP - 154
BT - HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings
PB - Springer Verlag
Y2 - 22 June 2014 through 27 June 2014
ER -