@article{22cfd32da3d74567920217ab55a3f99d,
title = "Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator",
abstract = "Frontline service employee innovative behavior is “the moment of truth” that significantly affects organizational performance. Yet, little research has investigated the effect of organizational intellectual capital on frontline service employee innovative behavior. This study used SPSS 24.0 and AMOS 20.0 to examine the structural model and the hypothetical effects of (1) different dimensions of organizational intellectual capital on frontline service employee innovative behavior and (2) consumer value co-creation on frontline service employee innovative behavior along the dimensions of organizational intellectual capital. A total of 282 valid questionnaires were collected from frontline service employees working at a travel agency located in Taipei, Taiwan. Human capital and customer capital were found to positively affect frontline service employee innovative behavior. The interactions between consumer value co-creation and human and customer capital had a significant moderating effect on frontline service employee innovative behavior.",
keywords = "Employee innovative behavior, Frontline service employee, Organizational intellectual capital, Value co-creation",
author = "Chou, {Cindy Yunhsin} and Huang, {Chin Hsiu} and Lin, {Tzu An}",
note = "Funding Information: Acknowledgements The authors thank the Editor-in-Chief and the anonymous reviewers for providing invaluable feedback and comments. The authors also thank Lion Travel Co. LTD, Taiwan for their support in data collection. This work is supported in part by the Ministry of Science and Technology, Taiwan under Grant No. MOST 104-2410-H-155-022. Funding Information: The authors thank the Editor-in-Chief and the anonymous reviewers for providing invaluable feedback and comments. The authors also thank Lion Travel Co. LTD, Taiwan for their support in data collection. This work is supported in part by the Ministry of Science and Technology, Taiwan under Grant No. MOST 104-2410-H-155-022. Publisher Copyright: {\textcopyright} 2018, Springer-Verlag GmbH Germany, part of Springer Nature.",
year = "2018",
month = dec,
day = "15",
doi = "10.1007/s11628-018-0387-4",
language = "English",
volume = "12",
pages = "663--684",
journal = "Service Business",
issn = "1862-8516",
publisher = "Springer Verlag",
number = "4",
}