On sociocultural aspects of user elicitation

Ying Hsang Liu, Mei Mei Wu

研究成果: 書貢獻/報告類型會議貢獻

摘要

Elicitation (i.e., question-asking) is complex human linguistic behavior that can provide insights into people's knowledge state, intention and action for user modeling in information retrieval (IR) research. This paper reports a comparative study of user elicitation behaviors by Chinese and English speakers in professional settings of mediated search, with particular reference to sociocultural aspects of human communication. More specifically, this study investigates user elicitation behavior from real-life interactional cases, with the goal of exploring whether there are differences between Chinese and English speaking users in their elicitation behavior. To reveal the sociocultural influences in user-intermediary interactions, corpus data is analyzed in terms of the identification and counting of the purposes and communicative functions. Our findings revealed significant differences in the use of elicitation purposes and communicative functions by Chinese and English users. Chinese users were more concerned about the technical aspects of searching activities, with little reference to the cognitive aspects of their information problems. Importantly, the differences in communicative functions (i.e., the intended meaning) suggested potential sociocultural influences on micro-level information seeking. The findings are discussed in view of IR system design supporting query formulation, user modeling in interactive IR and conceptual modeling in information behavior research.

原文英語
主出版物標題IIiX 2012 - Proceedings 4th Information Interaction in Context Symposium
主出版物子標題Behaviors, Interactions, Interfaces, Systems
頁面45-51
頁數7
DOIs
出版狀態已發佈 - 2012 十月 19
事件4th Information Interaction in Context Symposium, IIiX 2012 - Nijmegen, 荷兰
持續時間: 2012 八月 212012 八月 24

出版系列

名字IIiX 2012 - Proceedings 4th Information Interaction in Context Symposium: Behaviors, Interactions, Interfaces, Systems

其他

其他4th Information Interaction in Context Symposium, IIiX 2012
國家荷兰
城市Nijmegen
期間12/8/2112/8/24

ASJC Scopus subject areas

  • Information Systems

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