Managing Value Co-Creation In The Tourism Industry

Francesca Cabiddu*, Tsz Wai Lui, Gabriele Piccoli

*此作品的通信作者

研究成果: 雜誌貢獻期刊論文同行評審

171 引文 斯高帕斯(Scopus)

摘要

The continuing development and widespread adoption of information technology (IT) has deeply influenced the tourism industry. Despite recent attention, we lack a clear understanding of the process by which partners co-create and share IT-enabled value. Grounded in Service-Dominant logic (S-D logic), this study examines how IT enables value co-creation in tourism and why some players appear to appropriate the value co-created in the partnership more successfully compared to others. Our results suggest that operators that achieve superior performance in terms of appropriating value do so because of superior strategic fit with the objectives of the value co-creation initiative, synergy with other members of the network, and IT readiness to conduct business electronically.

原文英語
頁(從 - 到)86-107
頁數22
期刊Annals of Tourism Research
42
DOIs
出版狀態已發佈 - 2013 七月
對外發佈

ASJC Scopus subject areas

  • 發展
  • 旅遊、休閒和酒店管理

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