Knowing that you know what i know helps? Understanding the effects of knowledge transparency in online knowledge transfer

Chi Lan Yang, Chien Wen Yuan, Tzu Yang Wang, Hao Chuan Wang

研究成果: 雜誌貢獻期刊論文同行評審

4 引文 斯高帕斯(Scopus)

摘要

To accomplish collaborative work, collaborators need to know one another’s states of work for coordination. Similarly, in situations of knowledge transfer where experts need to instruct novices by passing implicit knowledge and personal experience about the task, one challenge lies in the knowledge gap between experts and novices. Both parties need to gain an awareness of each other’s state of task knowledge for effective knowledge transfer. In this paper, we aim to investigate how online knowledge transfer is supported by a design called knowledge transparency of a shared document workspace, which allows explicitly annotating and sharing ones’ knowledge state to make it visible to their collaborators. We conducted a laboratory study to examine how knowledge transparency affects knowledge transfer among experts and novices using an image editing task over an online document. The results shed light on how to support knowledge co-construction and communication for the purpose of knowledge transfer through interface design.

原文英語
文章編號189
期刊Proceedings of the ACM on Human-Computer Interaction
2
發行號CSCW
DOIs
出版狀態已發佈 - 2018 十一月
對外發佈

ASJC Scopus subject areas

  • 社會科學(雜項)
  • 人機介面
  • 電腦網路與通信

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