TY - JOUR
T1 - Inter-firm relational resources in cloud service adoption and their effect on service innovation
AU - Chou, Cindy Yunhsin
AU - Chen, Ja Shen
AU - Liu, Yu Ping
N1 - Publisher Copyright:
© 2017 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2017/3/12
Y1 - 2017/3/12
N2 - This study examines (1) inter-firm relational resources for cloud service adoption and (2) their effects on service innovation. A research model and the related hypotheses are developed based on resource-advantage (R-A) theory that combines inter-firm relational resources identified in theoretical and empirical research as important antecedents of cloud service adoption and its effect on service innovation. This study collects data from 165 managers from service firms in Taiwan. The results show that resources, including reliability, cost, and compatibility significantly affect a firm’s cloud service adoption. Furthermore, the adoption of cloud service significantly contributes to service innovation. The findings add to the current understanding of service innovation in two important ways. First, drawing on R-A theory, this study is among the first attempts to identify inter-firm relational resources (reliability, cost, compatibility, and customer orientation) for cloud service adoption and their effect on innovation performance. Second, this study introduces cloud services as effective technological platforms for a firm and its business partners to share, integrate, and reciprocate information, knowledge, and experience for service innovation.
AB - This study examines (1) inter-firm relational resources for cloud service adoption and (2) their effects on service innovation. A research model and the related hypotheses are developed based on resource-advantage (R-A) theory that combines inter-firm relational resources identified in theoretical and empirical research as important antecedents of cloud service adoption and its effect on service innovation. This study collects data from 165 managers from service firms in Taiwan. The results show that resources, including reliability, cost, and compatibility significantly affect a firm’s cloud service adoption. Furthermore, the adoption of cloud service significantly contributes to service innovation. The findings add to the current understanding of service innovation in two important ways. First, drawing on R-A theory, this study is among the first attempts to identify inter-firm relational resources (reliability, cost, compatibility, and customer orientation) for cloud service adoption and their effect on innovation performance. Second, this study introduces cloud services as effective technological platforms for a firm and its business partners to share, integrate, and reciprocate information, knowledge, and experience for service innovation.
KW - Service innovation
KW - cloud service
KW - co-creation
KW - inter-firm relational resource
KW - resource-advantage theory
UR - http://www.scopus.com/inward/record.url?scp=85017657039&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85017657039&partnerID=8YFLogxK
U2 - 10.1080/02642069.2017.1311869
DO - 10.1080/02642069.2017.1311869
M3 - Article
AN - SCOPUS:85017657039
SN - 0264-2069
VL - 37
SP - 256
EP - 276
JO - Service Industries Journal
JF - Service Industries Journal
IS - 3-4
ER -