Impact of Job Burnout on Satisfaction and Turnover Intention: Do Generational Differences Matter?

Allan Cheng Chieh Lu, Dogan Gursoy

研究成果: 雜誌貢獻期刊論文同行評審

114 引文 斯高帕斯(Scopus)

摘要

This study examines possible moderating effects of generational differences (Baby Boomers, Generation X, Millennials) on the relationship between job burnout (emotional exhaustion, cynicism, reduced professional efficacy) and employee satisfaction and turnover intention, as well as its moderating effects on the relationship between employee satisfaction and turnover intention using data collected from employees of a midscale chain hotel. Findings indicate that generational differences between Baby Boomers and Millennials have significant moderating effects on the relationship between emotional exhaustion and job satisfaction and turnover intention, and on the relationship between job satisfaction and turnover intention.

原文英語
頁(從 - 到)210-235
頁數26
期刊Journal of Hospitality and Tourism Research
40
發行號2
DOIs
出版狀態已發佈 - 2016 二月 1
對外發佈

ASJC Scopus subject areas

  • 教育
  • 旅遊、休閒和酒店管理

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