How Organizational Electronic Performance Monitoring Affects Employee Proactive Behaviors: The Psychological Reactance Perspective

Nowadays, numerous enterprises are actively adopting electronic performance monitoring (EPM) systems with the goal of enhancing organizational performance by stimulating employee proactive behavior. However, some companies have reported that the EPM system didn't achieve the expected results and even led to the opposite. To address this paradoxical phenomenon, we employed psychological reactance theory to investigate the impacts of employee differentiate perceptions of EPM (developmental EPM [DEPM] and preventive EPM [PEPM]) on individual psychological and behavior reactance. By conducting a three-wave survey questionnaire among 446 corporate employees, we find that DEPM facilitates proactive behavior, while PEPM inhibits such behaviors; Second, psychological reactance mediates the relationships among DEPM, PEPM, and proactive behavior; Third, individual trait mindfulness positively (negatively) moderates the impact of DEPM (PEPM) on psychological reactance. This research elucidates the effects of EPM on proactive behavior, providing valuable information to support attempts to refine digitally driven monitoring models within organizations.