Guilt no longer a sin: the effect of guilt in the service recovery paradox

Yin Hui Cheng, Chia Jung Chang, Shih Chieh Chuang, Ya Wei Liao

研究成果: 雜誌貢獻期刊論文同行評審

6 引文 斯高帕斯(Scopus)

指紋 深入研究「Guilt no longer a sin: the effect of guilt in the service recovery paradox」主題。共同形成了獨特的指紋。

Business & Economics