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Evaluating the electronic service quality of group buying websites by using the DEMATEL based network process
Chi Yo Huang
, You Ning Chang, Hsueh Hsin Lu,
Ming-Jenn Wu
工業教育學系
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Mathematics
Quality of Service
100%
Electronics
67%
Decision Making
64%
Service Quality
57%
Evaluation
47%
Influence
37%
E-services
32%
Business Model
28%
Transactions
20%
Relationships
19%
Empirical Study
18%
Life
14%
Demonstrate
9%
Framework
9%
Model
5%
Business & Economics
Buying Groups
85%
Electronic Services
83%
Decision Making Trial and Evaluation Laboratory (DEMATEL)
76%
Service Quality
50%
Web Sites
49%
E-service Quality
21%
World Wide Web
21%
Online Shopping
16%
Managers
15%
Business Model
12%
Empirical Study
10%
Social Sciences
website
52%
electronics
45%
decision making
40%
evaluation
29%
Internet
20%
Group
19%
transaction
15%
manager
11%
efficiency
11%
expert
10%
economy
10%
Engineering & Materials Science
Websites
55%
Quality of service
50%
Decision making
46%
Internet
29%
Industry
18%
Managers
18%