Evaluating cloud computing based telecommunications service quality enhancement by using a new hybrid MCDM model

Chi-Yo Huang*, Pei Chu Hsu, Gwo Hshiung Tzeng

*此作品的通信作者

研究成果: 書貢獻/報告類型篇章

7 引文 斯高帕斯(Scopus)

摘要

The fast emergence of the cloud based computation fulfills modern telecommunication serve firms' requirements for massive computation and storage space with very low costs. However, how the cloud-based service quality can be enhanced, how customers' needs can be fulfilled, and how firms' profits can be maximized were seldom discussed. Thus, this research aims to provide a new hybrid MCDM model combining DEMATEL and ANP based framework and Grey Relational Analysis (GRA) for improving to close the service quality gap, fulfill customers' satisfactory and maximize profits in interdependence and feedback problems among dimensions/criteria. An empirical case study bases on enhancing the service quality of a Taiwanese mobile telecommunication firm's application of cloud computation as the billing system. In results of this case study, the expertise in dynamic capacity management and new education and training should be the most important strategies for service quality enhancement to be introduced.

原文英語
主出版物標題Intelligent Decision Technologies
主出版物子標題Proceedings of the 4th International Conference on Intelligent Decision
編輯Jain Lakhmi, Howlett Robert, Watada Junzo, Watanabe Toyohide, Gloria Phillips-Wren
頁面519-536
頁數18
DOIs
出版狀態已發佈 - 2012 十二月 1

出版系列

名字Smart Innovation, Systems and Technologies
15
ISSN(列印)2190-3018
ISSN(電子)2190-3026

ASJC Scopus subject areas

  • 決策科學 (全部)
  • 電腦科學(全部)

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