Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective

Cindy Yunhsin Chou, Yung Cheng Shen, Po Han Wu*, Heng Yu Lin

*此作品的通信作者

研究成果: 雜誌貢獻期刊論文同行評審

摘要

Using the concept of psychological resourcefulness, this study investigates the relationship of meaning of work and service adaptive behavior (SAB). An empirical study, with 269 online panel participants, showed that relationship orientation and extra-role performance mediate the effect of meaning of work on SAB, and that organizational identification positively moderates the effect of relationship orientation on SAB. Post hoc interviews were further conducted to understand why organizational identification negatively moderates the effect of extra-role performance on SAB. This study contributes to academic understanding of how psychological resources shape SAB, and to management practice of designing training programs to develop SAB.

原文英語
頁(從 - 到)1035-1063
頁數29
期刊Service Business
16
發行號4
DOIs
出版狀態已發佈 - 2022 12月

ASJC Scopus subject areas

  • 商業與國際管理
  • 策略與管理

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