TY - JOUR
T1 - Effects of social exchange and trust on knowledge sharing and service innovation
AU - Hu, Meng Lei Monica
AU - Ou, Tsung Lin
AU - Chiou, Haw Jeng
AU - Lin, Lee Cheng
PY - 2012
Y1 - 2012
N2 - Using a real case with 466 employees, we investigated the relationships among knowledge sharing (KS), service innovation, leader-member exchange (LMX) quality, team-member exchange (TMX) quality, and trust in Taiwan's international tourist hotels. The empirical results demonstrated that LMX quality and TMX quality mediated the relationship between KS and service innovation, and that trust moderated the relationship between KS and both LMX quality and TMX quality. These findings can be applied to improve communication among employees, enhance knowledge sharing, and promote service innovation.
AB - Using a real case with 466 employees, we investigated the relationships among knowledge sharing (KS), service innovation, leader-member exchange (LMX) quality, team-member exchange (TMX) quality, and trust in Taiwan's international tourist hotels. The empirical results demonstrated that LMX quality and TMX quality mediated the relationship between KS and service innovation, and that trust moderated the relationship between KS and both LMX quality and TMX quality. These findings can be applied to improve communication among employees, enhance knowledge sharing, and promote service innovation.
KW - Knowledge sharing
KW - Leader-member exchange
KW - Service innovation
KW - Team-member exchange
KW - Trust
UR - https://www.scopus.com/pages/publications/84863915424
UR - https://www.scopus.com/pages/publications/84863915424#tab=citedBy
U2 - 10.2224/sbp.2012.40.5.783
DO - 10.2224/sbp.2012.40.5.783
M3 - Article
AN - SCOPUS:84863915424
SN - 0301-2212
VL - 40
SP - 783
EP - 800
JO - Social Behavior and Personality
JF - Social Behavior and Personality
IS - 5
ER -