Drivers of hotel employee's voice behavior: A moderated mediation model

Allan Cheng Chieh Lu*, Lu Lu

*此作品的通信作者

研究成果: 雜誌貢獻期刊論文同行評審

13 引文 斯高帕斯(Scopus)

摘要

This study developed and tested a moderated mediation model for examining the relationships among person-organization fit (P-O fit), employee voice, employees’ perceived nature of the work and employees’ perceived functional quality of their services. Using 265 frontline employees from several 3 star hotels in Taiwan, the analytical results show that P-O fit is positively related to employee voice, and that employees’ perceived nature of the work mediates the positive relationship between these two variables. The analytical results also show that employees’ perceived functional quality of their services moderates the direct effect of P-O fit on employees’ perceived nature of the work, as well as the indirect effect of P-O fit on employee voice via employees’ perceived nature of the work. Theoretical and practical implications for the hospitality literature and hotel practitioners are discussed herein.

原文英語
文章編號102340
期刊International Journal of Hospitality Management
85
DOIs
出版狀態已發佈 - 2020 二月

ASJC Scopus subject areas

  • 旅遊、休閒和酒店管理
  • 策略與管理

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