TY - JOUR
T1 - Disaster prevention management in the hotel industry
T2 - Hotel disaster prevention literacy
AU - Tsai, Chung Hung
AU - Linliu, Shu Chuan
AU - Chang, Richard C.Y.
AU - Mak, Athena H.N.
N1 - Funding Information:
We would like to thank the Ministry of Science and Technology, Taiwan for the financial support of this study (grant numbers: MOST 104-2410-H-153-017 and MOST 105-2410-H-153-013 ). We would also like to express our sincere gratitude to those who participated in the study and provided us with valuable information.
Publisher Copyright:
© 2020 CAUTHE - COUNCIL FOR AUSTRALASIAN TOURISM AND HOSPITALITY EDUCATION
PY - 2020/12
Y1 - 2020/12
N2 - The purpose of this study is to develop an effective measure of hotel staff literacy in disaster prevention. This research was divided into two stages. First, a series of in-depth interviews and two rounds of modified Delphi method were used to derive the items and dimensions of hotel disaster prevention literacy. Four key dimensions were identified, namely, disaster prevention knowledge, disaster prevention attitude, disaster prevention skills, and disaster prevention services. Second, a one-group pretest-posttest experimental design was adopted to assess the effectiveness of disaster prevention training for hotel staff using the hotel disaster prevention literacy scale. The result revealed that staff who took part in the training displayed a significantly higher level of disaster prevention literacy in all four key dimensions compared with those who did not participate in the training. The results provide useful theoretical and practical insights into disaster prevention management in the hotel industry.
AB - The purpose of this study is to develop an effective measure of hotel staff literacy in disaster prevention. This research was divided into two stages. First, a series of in-depth interviews and two rounds of modified Delphi method were used to derive the items and dimensions of hotel disaster prevention literacy. Four key dimensions were identified, namely, disaster prevention knowledge, disaster prevention attitude, disaster prevention skills, and disaster prevention services. Second, a one-group pretest-posttest experimental design was adopted to assess the effectiveness of disaster prevention training for hotel staff using the hotel disaster prevention literacy scale. The result revealed that staff who took part in the training displayed a significantly higher level of disaster prevention literacy in all four key dimensions compared with those who did not participate in the training. The results provide useful theoretical and practical insights into disaster prevention management in the hotel industry.
KW - Disaster prevention literacy
KW - Hotel staff
KW - Modified delphi method
KW - One-group pretest-posttest experimental design
KW - Scale development
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U2 - 10.1016/j.jhtm.2020.09.008
DO - 10.1016/j.jhtm.2020.09.008
M3 - Article
AN - SCOPUS:85092606386
VL - 45
SP - 444
EP - 455
JO - Journal of Hospitality and Tourism Management
JF - Journal of Hospitality and Tourism Management
SN - 1447-6770
ER -