Contemplating museums’ service failure: Extracting the service quality dimensions of museums from negative on-line reviews

Yaohua Su, Weichen Teng*

*此作品的通信作者

研究成果: 雜誌貢獻 › 期刊論文 › 同行評審

79 引文 斯高帕斯（Scopus）

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Business & Economics

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