An investigation of Taiwan University students' perceptions of online academic help seeking, and their web-based learning self-efficacy

Kun-Hung Cheng, Chin-Chung Tsai

研究成果: 雜誌貢獻期刊論文同行評審

97 引文 斯高帕斯(Scopus)


This study was conducted to investigate Taiwan University students' perceptions (including experience, confidence and preference) of online academic help seeking (OAHS) and students' level of web-based learning self-efficacy (WLSE). Two instruments, OAHS questionnaire, consisting of information searching, formal and informal query scales, and WLSE questionnaire, including general and functional scales, were then validated through collecting the responses from 300 university students. Results indicate reciprocal relations between experience, confidence and preference in students' online academic help seeking behaviors. Students' academic help seeking behaviors were related to their general self-efficacy in a web-based course setting. Students' functional WLSE was related to their perceptions of information searching for OAHS. Findings of this study also imply that students' experience of seeking help from informal online channels is prominent when they participate in a web-based course.
頁(從 - 到)150-157
期刊Internet and Higher Education
出版狀態已發佈 - 2011


  • Online academic help seeking
  • Web-based learning self-efficacy
  • Information searching
  • Formal query
  • Informal query