A study on the findability of a university library website by the refined modified-delphi card sorting

Modern people use websites to access information frequently. Some websites provide logical structures that help users find information. Others without intelligible organization may frustrate users' attempts to navigate through them. In the digital age, websites have become the best communication channels for the remote users and the institutes. How to make users access the required information from the websites conveniently and efficiently to bring the values of them, website designers must seriously take the problem into consideration. Based on the understanding of users' demand to organize information and to name the labels of the websites, in this study we propose the refined modified-Delphi card sorting to redesign the university library website that practically meets the users' requirements. By using task-oriented findability testing and analysis on various websites' information architectures, we apply analysis of variance to definitely verify that the proposed refined card sorting method can effectively enhance the websites findability.