@article{13f95891f2234c51afbf31b063465414,
title = "妥善規劃與處理顧客關係管理",
author = "典嚴 劉 and 怡靜 陳",
year = "2005",
language = "繁體中文",
volume = "41",
pages = "23--25",
journal = "品質月刊",
issn = "1017-3692",
publisher = "中華民國品質學會&Airiti Press Inc.",
number = "2",
}