Work engagement, job satisfaction, and turnover intentions: A comparison between supervisors and line-level employees

Lu Lu, Allan Cheng Chieh Lu, Dogan Gursoy, Nathan Robert Neale

Research output: Contribution to journalArticlepeer-review

109 Citations (Scopus)

Abstract

This study aims to investigate the influence of employee positions (supervisor vs line-level employee) on work-related variables (e.g. work engagement, job satisfaction and turnover intentions). Design/methodology/approachData were collected from line-level employees and supervisors of 29 mid- to up-scale hotels. A series of one-way ANCOVA were performed to test the position differences in work engagement, job satisfaction and turnover intentions. Hierarchical regression analyses were conducted to examine the moderating role of employees’ positions on the relationships between those variables. FindingsSupervisors have significantly higher work engagement and lower turnover intentions than line-level employees, whereas job satisfaction does not differ across positions. Employee positions significantly moderate the relationship between absorption and job satisfaction, and the relationship between dedication and turnover intentions. Practical implicationsThis study provides an in-depth analysis for hotel managers to capture work-related factors (i.e. work engagement, job satisfaction and turnover intentions) across employee positions. Dedication is the primary barometer that significantly leads to job satisfaction and reduced turnover intentions compared to vigor and absorption. Although job satisfaction may be boosted by improving employee work engagement (i.e. vigor, dedication and absorption), increasing absorption is not an effective solution to increase supervisors’ job satisfaction. Hotel managers need to carefully monitor supervisors’ levels of dedication, given its focal impact on turnover intentions. Originality/valueThis study is one of the first attempts to examine the differences between line-level employees’ and supervisors’ work engagement (i.e. vigor, dedication and absorption) and its consequences (i.e. job satisfaction and turnover intentions). Findings highlight the unique influence of the individual dimension of work engagement on job satisfaction and turnover intentions. This study reveals the moderating effect of employee positions on the links between engagement dimensions and consequences.

Original languageEnglish
Pages (from-to)737-761
Number of pages25
JournalInternational Journal of Contemporary Hospitality Management
Volume28
Issue number4
DOIs
Publication statusPublished - 2016
Externally publishedYes

Keywords

  • Job satisfaction
  • Line-level employee
  • Moderating effect
  • Supervisor
  • Turnover intentions
  • Work engagement

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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