What do patients of different medical illness say about their doctors online? An analysis of online physician reviews

Ming Hsin Phoebe Chiu; Chia Lin Chang

doi:10.1007/978-3-319-20895-4_4

What do patients of different medical illness say about their doctors online? An analysis of online physician reviews

Ming Hsin Phoebe Chiu^*, Chia Lin Chang

^*Corresponding author for this work

Graduate Institute of Library & Information Studies

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

1 Citation (Scopus)

Abstract

This study aims to understand the role and function of online physician reviews as a process of health information communication, as well as the applications on medical practice and patients and caregivers’ medical decision-making process. It collected online physician reviews from two Taiwan-based health information websites-Good Doctor and Health and DocHos. The analysis framework comprised four aspects: (1) length of reviews; (2) moment in the medical encounter process is reviewed; (3) themes of the reviews; and (4) review intents. In addition to analyzing the structural and textual characteristics of online physician reviews, this study took a step further to identify the relationship between patients of different medical and how they evaluated a medical encounter. In this paper, findings were reported and implications in improving physician-patient communication and patients’ empowerment were discussed.

Original language	English
Title of host publication	HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings
Editors	Fiona Fui-Hoon Nah, Chuan-Hoo Tan
Publisher	Springer Verlag
Pages	34-40
Number of pages	7
ISBN (Print)	9783319208947
DOIs	https://doi.org/10.1007/978-3-319-20895-4_4
Publication status	Published - 2015
Event	2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015 - Los Angeles, United States Duration: 2015 Aug 2 → 2015 Aug 7

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	9191
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Other

Other	2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015
Country/Territory	United States
City	Los Angeles
Period	2015/08/02 → 2015/08/07

Keywords

Content analysis
Online physician review
Physician selection information
Physician-patient communication

ASJC Scopus subject areas

Theoretical Computer Science
Computer Science(all)

Access to Document

10.1007/978-3-319-20895-4_4

Cite this

Chiu, M. H. P., & Chang, C. L. (2015). What do patients of different medical illness say about their doctors online? An analysis of online physician reviews. In F. F-H. Nah, & C-H. Tan (Eds.), HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings (pp. 34-40). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9191). Springer Verlag. https://doi.org/10.1007/978-3-319-20895-4_4

What do patients of different medical illness say about their doctors online? An analysis of online physician reviews. / Chiu, Ming Hsin Phoebe; Chang, Chia Lin.
HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings. ed. / Fiona Fui-Hoon Nah; Chuan-Hoo Tan. Springer Verlag, 2015. p. 34-40 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9191).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Chiu, MHP & Chang, CL 2015, What do patients of different medical illness say about their doctors online? An analysis of online physician reviews. in FF-H Nah & C-H Tan (eds), HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9191, Springer Verlag, pp. 34-40, 2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015, Los Angeles, United States, 2015/08/02. https://doi.org/10.1007/978-3-319-20895-4_4

Chiu MHP, Chang CL. What do patients of different medical illness say about their doctors online? An analysis of online physician reviews. In Nah FF-H, Tan C-H, editors, HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings. Springer Verlag. 2015. p. 34-40. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-20895-4_4

Chiu, Ming Hsin Phoebe ; Chang, Chia Lin. / What do patients of different medical illness say about their doctors online? An analysis of online physician reviews. HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings. editor / Fiona Fui-Hoon Nah ; Chuan-Hoo Tan. Springer Verlag, 2015. pp. 34-40 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "This study aims to understand the role and function of online physician reviews as a process of health information communication, as well as the applications on medical practice and patients and caregivers{\textquoteright} medical decision-making process. It collected online physician reviews from two Taiwan-based health information websites-Good Doctor and Health and DocHos. The analysis framework comprised four aspects: (1) length of reviews; (2) moment in the medical encounter process is reviewed; (3) themes of the reviews; and (4) review intents. In addition to analyzing the structural and textual characteristics of online physician reviews, this study took a step further to identify the relationship between patients of different medical and how they evaluated a medical encounter. In this paper, findings were reported and implications in improving physician-patient communication and patients{\textquoteright} empowerment were discussed.",

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AB - This study aims to understand the role and function of online physician reviews as a process of health information communication, as well as the applications on medical practice and patients and caregivers’ medical decision-making process. It collected online physician reviews from two Taiwan-based health information websites-Good Doctor and Health and DocHos. The analysis framework comprised four aspects: (1) length of reviews; (2) moment in the medical encounter process is reviewed; (3) themes of the reviews; and (4) review intents. In addition to analyzing the structural and textual characteristics of online physician reviews, this study took a step further to identify the relationship between patients of different medical and how they evaluated a medical encounter. In this paper, findings were reported and implications in improving physician-patient communication and patients’ empowerment were discussed.

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ER -

What do patients of different medical illness say about their doctors online? An analysis of online physician reviews

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