What do patients of different medical illness say about their doctors online? An analysis of online physician reviews

Ming-Hsin Chiu, Chia Lin Chang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

This study aims to understand the role and function of online physician reviews as a process of health information communication, as well as the applications on medical practice and patients and caregivers’ medical decision-making process. It collected online physician reviews from two Taiwan-based health information websites-Good Doctor and Health and DocHos. The analysis framework comprised four aspects: (1) length of reviews; (2) moment in the medical encounter process is reviewed; (3) themes of the reviews; and (4) review intents. In addition to analyzing the structural and textual characteristics of online physician reviews, this study took a step further to identify the relationship between patients of different medical and how they evaluated a medical encounter. In this paper, findings were reported and implications in improving physician-patient communication and patients’ empowerment were discussed.

Original languageEnglish
Title of host publicationHCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings
EditorsFiona Fui-Hoon Nah, Chuan-Hoo Tan
PublisherSpringer Verlag
Pages34-40
Number of pages7
ISBN (Print)9783319208947
DOIs
Publication statusPublished - 2015 Jan 1
Event2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015 - Los Angeles, United States
Duration: 2015 Aug 22015 Aug 7

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9191
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015
CountryUnited States
CityLos Angeles
Period15/8/215/8/7

Keywords

  • Content analysis
  • Online physician review
  • Physician selection information
  • Physician-patient communication

ASJC Scopus subject areas

  • Computer Science(all)
  • Theoretical Computer Science

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  • Cite this

    Chiu, M-H., & Chang, C. L. (2015). What do patients of different medical illness say about their doctors online? An analysis of online physician reviews. In F. F-H. Nah, & C-H. Tan (Eds.), HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings (pp. 34-40). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9191). Springer Verlag. https://doi.org/10.1007/978-3-319-20895-4_4