What do patients of different medical illness say about their doctors online? An analysis of online physician reviews

Ming-Hsin Chiu, Chia Lin Chang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This study aims to understand the role and function of online physician reviews as a process of health information communication, as well as the applications on medical practice and patients and caregivers’ medical decision-making process. It collected online physician reviews from two Taiwan-based health information websites-Good Doctor and Health and DocHos. The analysis framework comprised four aspects: (1) length of reviews; (2) moment in the medical encounter process is reviewed; (3) themes of the reviews; and (4) review intents. In addition to analyzing the structural and textual characteristics of online physician reviews, this study took a step further to identify the relationship between patients of different medical and how they evaluated a medical encounter. In this paper, findings were reported and implications in improving physician-patient communication and patients’ empowerment were discussed.

Original languageEnglish
Title of host publicationHCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings
EditorsFiona Fui-Hoon Nah, Chuan-Hoo Tan
PublisherSpringer Verlag
Pages34-40
Number of pages7
ISBN (Print)9783319208947
DOIs
Publication statusPublished - 2015 Jan 1
Event2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015 - Los Angeles, United States
Duration: 2015 Aug 22015 Aug 7

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9191
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015
CountryUnited States
CityLos Angeles
Period15/8/215/8/7

Fingerprint

Health
Communication
Taiwan
Review
Websites
Decision making
Decision Making
Moment
Relationships
Framework
Power (Psychology)

Keywords

  • Content analysis
  • Online physician review
  • Physician selection information
  • Physician-patient communication

ASJC Scopus subject areas

  • Computer Science(all)
  • Theoretical Computer Science

Cite this

Chiu, M-H., & Chang, C. L. (2015). What do patients of different medical illness say about their doctors online? An analysis of online physician reviews. In F. F-H. Nah, & C-H. Tan (Eds.), HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings (pp. 34-40). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9191). Springer Verlag. https://doi.org/10.1007/978-3-319-20895-4_4

What do patients of different medical illness say about their doctors online? An analysis of online physician reviews. / Chiu, Ming-Hsin; Chang, Chia Lin.

HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings. ed. / Fiona Fui-Hoon Nah; Chuan-Hoo Tan. Springer Verlag, 2015. p. 34-40 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9191).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Chiu, M-H & Chang, CL 2015, What do patients of different medical illness say about their doctors online? An analysis of online physician reviews. in FF-H Nah & C-H Tan (eds), HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9191, Springer Verlag, pp. 34-40, 2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015, Los Angeles, United States, 15/8/2. https://doi.org/10.1007/978-3-319-20895-4_4
Chiu M-H, Chang CL. What do patients of different medical illness say about their doctors online? An analysis of online physician reviews. In Nah FF-H, Tan C-H, editors, HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings. Springer Verlag. 2015. p. 34-40. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-319-20895-4_4
Chiu, Ming-Hsin ; Chang, Chia Lin. / What do patients of different medical illness say about their doctors online? An analysis of online physician reviews. HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings. editor / Fiona Fui-Hoon Nah ; Chuan-Hoo Tan. Springer Verlag, 2015. pp. 34-40 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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