“What can I(S) do for you?”: How technology enables service providers to elicit customers’ preferences and deliver personalized service

Dario Bonaretti, Marcin Bartosiak*, Tsz Wai Lui, Gabriele Piccoli, Daniele Marchesani

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)

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Business & Economics

Engineering & Materials Science