Using Stakeholder Theory to examine drivers' Stake in Uber

Ning F. Ma, Chien Wen Yuan, Moojan Ghafurian, Benjamin V. Hanrahan

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Uber is a ride-sharing platform that is part of the 'gigeconomy,' where the platform supports and coordinates a labor market in which there are a large number of ephemeral, piecemeal jobs. Despite numerous efforts to understand the impacts of these platforms and their algorithms on Uber drivers, how to better serve and support drivers with these platforms remains an open challenge. In this paper, we frame Uber through the lens of Stakeholder Theory to highlight drivers' position in the workplace, which helps inform the design of a more ethical and effective platform. To this end, we analyzed Uber drivers' forum discussions about their lived experiences of working with the Uber platform. We identify and discuss the impact of the stakes that drivers have in relation to both the Uber corporation and their passengers, and look at how these stakes impact both the platform and drivers' practices.

Original languageEnglish
Title of host publicationCHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationEngage with CHI
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450356206, 9781450356213
DOIs
Publication statusPublished - 2018 Apr 20
Externally publishedYes
Event2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Montreal, Canada
Duration: 2018 Apr 212018 Apr 26

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2018-April

Conference

Conference2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
Country/TerritoryCanada
CityMontreal
Period2018/04/212018/04/26

Keywords

  • On-demand work
  • Platform
  • Stakeholder Theory
  • Uber

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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