Using instant messaging for collaboration: A study of the relationships among organizational trust, justice, and spirituality

Huang Neng-Tang, Lee Hui-Lin*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)


Enterprises must use human resource management to create the difference in the fierce competition of today’s business environment. Employees are an enterprise’s most important assets, and it is important for administrators to grasp the psychology of their staff. Modern technology provided by mobile instant messaging (IM) has created a communication revolution, creating a culture of “texting rather than talking” through the use of smart phone mobile applications, such as WhatsApp, Line, and WeChat. Therefore, it is important for researchers to consider the influence of IM on work relationships and communication. This study explores the relationships between organizational trust, organizational justice, and organizational spirituality in the context of IM communication. Structural equation modeling was used to analyze questionnaire data, showing that organizational spirituality predicted organizational trust and organizational justice. The findings suggested that organizations should utilize the benefits of IM, create an organizational justice strategy, offer better human resource management, and create an environment in which employees’ organizational spirituality can be enhanced.

Original languageEnglish
Title of host publicationWireless Internet - 11th EAI International Conference, WiCON 2018, Proceedings
EditorsAi-Chun Pang, Der-Jiunn Deng, Chun-Cheng Lin, Jiann-Liang Chen
PublisherSpringer Verlag
Number of pages7
ISBN (Print)9783030061579
Publication statusPublished - 2019
Event11th International Conference on Wireless Internet , WiCON 2018 - Taipei, Taiwan
Duration: 2018 Oct 152018 Oct 16

Publication series

NameLecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST
ISSN (Print)1867-8211


Conference11th International Conference on Wireless Internet , WiCON 2018


  • Instant messaging
  • Organizational justice
  • Organizational spirituality
  • Organizational trust

ASJC Scopus subject areas

  • Computer Networks and Communications


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