The Training Effects of Solution-Focused Brief Counseling on Telephone-Counseling Volunteers in Taiwan

Wei Su Hsu, Hsin Jung Lin, So Tyan Melody Sun, Hsuan Jung Chen

Research output: Contribution to journalArticle


This study investigates the effects of a solution-focused brief counseling training program on telephone-counseling volunteers in Taiwan, with an emphasis on promoting their counseling self-efficacy. There were 14 hotline volunteers recruited from Taipei Lifeline, they received 24 hours of solution-focused brief counseling training over 3 days. All participants were required to fill in an open-ended course feedback form after the solution-focused brief counseling training program and 1 month later. We used open coding to analyze the verbal data from the course-feedback forms. There were 6 features contributing to the effect of this solution-focused brief counseling training program that were found: helpful solution-focused brief counseling skills, the usefulness of solution-focused brief counseling’s stages, the establishment of basic knowledge of solution-focused brief counseling, enhancing the confidence and stability of telephone-counseling volunteers, the positive influence on volunteers’ personal life, and effective ways to learn and master solution-focused brief counseling. Using the research results, this study discusses solution-focused brief counseling training as it relates to telephone-counseling volunteers and suggests further research directions in relevant fields.

Original languageEnglish
Pages (from-to)285-302
Number of pages18
JournalJournal of Family Psychotherapy
Issue number4
Publication statusPublished - 2017 Oct 2



  • Counseling self-efficacy
  • hotline volunteer
  • solution-focused brief counseling
  • training effect

ASJC Scopus subject areas

  • Clinical Psychology
  • Psychiatry and Mental health

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