The relationship between the online social anxiety, perceived information overload and fatigue, and job engagement of civil servant LINE users

Ming Yueh Hwang, Jon Chao Hong, Kai Hsin Tai, Jiun Ting Chen, Timothy Gouldthorp

Research output: Contribution to journalArticle

Abstract

In today's organizations, employees have an ever-growing variety of Instant Messaging (IM) technology to use to assist with the performance of their work activities. The use of an instant messenger (LINE) is popular in the government sector where immediate responses due to public pressure are expected; however, very little is known about the role of LINE in civil servants' work and its impact on their experiences. To address this gap, based on the media richness theory, this study aims to explore workers' online social anxiety, LINE cognitive fatigue (LCF) and perceived information overload of IM (PIOIM) affecting their job engagement. The data used in this study were collected from 429 civil servants in Taiwan via an online survey and were analyzed using structural equation modeling. The results show that online social anxiety is positively related to LCF and PIOIM. Respondents with higher LCF and PIOIM are less likely to be involved in job activities. Online social anxiety is negatively related to job engagement mediated by LCF and PIOIM. Considering the flexibility of using IM in communicating public affairs between civil servants, the flood of messages has to be reduced in order to increase job engagement.

Original languageEnglish
Article number101423
JournalGovernment Information Quarterly
Volume37
Issue number1
DOIs
Publication statusPublished - 2020 Jan

Fingerprint

civil servant
fatigue
anxiety
employee organization
media theory
online survey
Taiwan
flexibility
worker
performance
experience

Keywords

  • Affect-to-cognition
  • Cognitive fatigue
  • Flooded message, instant messaging
  • Job engagement

ASJC Scopus subject areas

  • Sociology and Political Science
  • Library and Information Sciences
  • Law

Cite this

The relationship between the online social anxiety, perceived information overload and fatigue, and job engagement of civil servant LINE users. / Hwang, Ming Yueh; Hong, Jon Chao; Tai, Kai Hsin; Chen, Jiun Ting; Gouldthorp, Timothy.

In: Government Information Quarterly, Vol. 37, No. 1, 101423, 01.2020.

Research output: Contribution to journalArticle

@article{ed5aae2e08184aea9c2953ef9086e14e,
title = "The relationship between the online social anxiety, perceived information overload and fatigue, and job engagement of civil servant LINE users",
abstract = "In today's organizations, employees have an ever-growing variety of Instant Messaging (IM) technology to use to assist with the performance of their work activities. The use of an instant messenger (LINE) is popular in the government sector where immediate responses due to public pressure are expected; however, very little is known about the role of LINE in civil servants' work and its impact on their experiences. To address this gap, based on the media richness theory, this study aims to explore workers' online social anxiety, LINE cognitive fatigue (LCF) and perceived information overload of IM (PIOIM) affecting their job engagement. The data used in this study were collected from 429 civil servants in Taiwan via an online survey and were analyzed using structural equation modeling. The results show that online social anxiety is positively related to LCF and PIOIM. Respondents with higher LCF and PIOIM are less likely to be involved in job activities. Online social anxiety is negatively related to job engagement mediated by LCF and PIOIM. Considering the flexibility of using IM in communicating public affairs between civil servants, the flood of messages has to be reduced in order to increase job engagement.",
keywords = "Affect-to-cognition, Cognitive fatigue, Flooded message, instant messaging, Job engagement",
author = "Hwang, {Ming Yueh} and Hong, {Jon Chao} and Tai, {Kai Hsin} and Chen, {Jiun Ting} and Timothy Gouldthorp",
year = "2020",
month = "1",
doi = "10.1016/j.giq.2019.101423",
language = "English",
volume = "37",
journal = "Government Information Quarterly",
issn = "0740-624X",
publisher = "Elsevier Limited",
number = "1",

}

TY - JOUR

T1 - The relationship between the online social anxiety, perceived information overload and fatigue, and job engagement of civil servant LINE users

AU - Hwang, Ming Yueh

AU - Hong, Jon Chao

AU - Tai, Kai Hsin

AU - Chen, Jiun Ting

AU - Gouldthorp, Timothy

PY - 2020/1

Y1 - 2020/1

N2 - In today's organizations, employees have an ever-growing variety of Instant Messaging (IM) technology to use to assist with the performance of their work activities. The use of an instant messenger (LINE) is popular in the government sector where immediate responses due to public pressure are expected; however, very little is known about the role of LINE in civil servants' work and its impact on their experiences. To address this gap, based on the media richness theory, this study aims to explore workers' online social anxiety, LINE cognitive fatigue (LCF) and perceived information overload of IM (PIOIM) affecting their job engagement. The data used in this study were collected from 429 civil servants in Taiwan via an online survey and were analyzed using structural equation modeling. The results show that online social anxiety is positively related to LCF and PIOIM. Respondents with higher LCF and PIOIM are less likely to be involved in job activities. Online social anxiety is negatively related to job engagement mediated by LCF and PIOIM. Considering the flexibility of using IM in communicating public affairs between civil servants, the flood of messages has to be reduced in order to increase job engagement.

AB - In today's organizations, employees have an ever-growing variety of Instant Messaging (IM) technology to use to assist with the performance of their work activities. The use of an instant messenger (LINE) is popular in the government sector where immediate responses due to public pressure are expected; however, very little is known about the role of LINE in civil servants' work and its impact on their experiences. To address this gap, based on the media richness theory, this study aims to explore workers' online social anxiety, LINE cognitive fatigue (LCF) and perceived information overload of IM (PIOIM) affecting their job engagement. The data used in this study were collected from 429 civil servants in Taiwan via an online survey and were analyzed using structural equation modeling. The results show that online social anxiety is positively related to LCF and PIOIM. Respondents with higher LCF and PIOIM are less likely to be involved in job activities. Online social anxiety is negatively related to job engagement mediated by LCF and PIOIM. Considering the flexibility of using IM in communicating public affairs between civil servants, the flood of messages has to be reduced in order to increase job engagement.

KW - Affect-to-cognition

KW - Cognitive fatigue

KW - Flooded message, instant messaging

KW - Job engagement

UR - http://www.scopus.com/inward/record.url?scp=85075533693&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85075533693&partnerID=8YFLogxK

U2 - 10.1016/j.giq.2019.101423

DO - 10.1016/j.giq.2019.101423

M3 - Article

AN - SCOPUS:85075533693

VL - 37

JO - Government Information Quarterly

JF - Government Information Quarterly

SN - 0740-624X

IS - 1

M1 - 101423

ER -