Abstract
In today's organizations, employees have an ever-growing variety of Instant Messaging (IM) technology to use to assist with the performance of their work activities. The use of an instant messenger (LINE) is popular in the government sector where immediate responses due to public pressure are expected; however, very little is known about the role of LINE in civil servants' work and its impact on their experiences. To address this gap, based on the media richness theory, this study aims to explore workers' online social anxiety, LINE cognitive fatigue (LCF) and perceived information overload of IM (PIOIM) affecting their job engagement. The data used in this study were collected from 429 civil servants in Taiwan via an online survey and were analyzed using structural equation modeling. The results show that online social anxiety is positively related to LCF and PIOIM. Respondents with higher LCF and PIOIM are less likely to be involved in job activities. Online social anxiety is negatively related to job engagement mediated by LCF and PIOIM. Considering the flexibility of using IM in communicating public affairs between civil servants, the flood of messages has to be reduced in order to increase job engagement.
| Original language | English |
|---|---|
| Article number | 101423 |
| Journal | Government Information Quarterly |
| Volume | 37 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2020 Jan |
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Keywords
- Affect-to-cognition
- Cognitive fatigue
- Flooded message, instant messaging
- Job engagement
ASJC Scopus subject areas
- Sociology and Political Science
- Library and Information Sciences
- Law
Cite this
The relationship between the online social anxiety, perceived information overload and fatigue, and job engagement of civil servant LINE users. / Hwang, Ming Yueh; Hong, Jon Chao; Tai, Kai Hsin; Chen, Jiun Ting; Gouldthorp, Timothy.
In: Government Information Quarterly, Vol. 37, No. 1, 101423, 01.2020.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - The relationship between the online social anxiety, perceived information overload and fatigue, and job engagement of civil servant LINE users
AU - Hwang, Ming Yueh
AU - Hong, Jon Chao
AU - Tai, Kai Hsin
AU - Chen, Jiun Ting
AU - Gouldthorp, Timothy
PY - 2020/1
Y1 - 2020/1
N2 - In today's organizations, employees have an ever-growing variety of Instant Messaging (IM) technology to use to assist with the performance of their work activities. The use of an instant messenger (LINE) is popular in the government sector where immediate responses due to public pressure are expected; however, very little is known about the role of LINE in civil servants' work and its impact on their experiences. To address this gap, based on the media richness theory, this study aims to explore workers' online social anxiety, LINE cognitive fatigue (LCF) and perceived information overload of IM (PIOIM) affecting their job engagement. The data used in this study were collected from 429 civil servants in Taiwan via an online survey and were analyzed using structural equation modeling. The results show that online social anxiety is positively related to LCF and PIOIM. Respondents with higher LCF and PIOIM are less likely to be involved in job activities. Online social anxiety is negatively related to job engagement mediated by LCF and PIOIM. Considering the flexibility of using IM in communicating public affairs between civil servants, the flood of messages has to be reduced in order to increase job engagement.
AB - In today's organizations, employees have an ever-growing variety of Instant Messaging (IM) technology to use to assist with the performance of their work activities. The use of an instant messenger (LINE) is popular in the government sector where immediate responses due to public pressure are expected; however, very little is known about the role of LINE in civil servants' work and its impact on their experiences. To address this gap, based on the media richness theory, this study aims to explore workers' online social anxiety, LINE cognitive fatigue (LCF) and perceived information overload of IM (PIOIM) affecting their job engagement. The data used in this study were collected from 429 civil servants in Taiwan via an online survey and were analyzed using structural equation modeling. The results show that online social anxiety is positively related to LCF and PIOIM. Respondents with higher LCF and PIOIM are less likely to be involved in job activities. Online social anxiety is negatively related to job engagement mediated by LCF and PIOIM. Considering the flexibility of using IM in communicating public affairs between civil servants, the flood of messages has to be reduced in order to increase job engagement.
KW - Affect-to-cognition
KW - Cognitive fatigue
KW - Flooded message, instant messaging
KW - Job engagement
UR - http://www.scopus.com/inward/record.url?scp=85075533693&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85075533693&partnerID=8YFLogxK
U2 - 10.1016/j.giq.2019.101423
DO - 10.1016/j.giq.2019.101423
M3 - Article
AN - SCOPUS:85075533693
VL - 37
JO - Government Information Quarterly
JF - Government Information Quarterly
SN - 0740-624X
IS - 1
M1 - 101423
ER -