The relationship between cultural intelligence and performance with the mediating effect of culture shock: A case from Philippine laborers in Taiwan

Angela Shin yih Chen, Yi Chun Lin, Airin Sawangpattanakul

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Abstract

This purpose of the present study was to explore the role of cultural intelligence (CQ) and its effect on performance of foreign laborers. We also examined the mediating effect of culture shock on the relationship between CQ and performance. Data were collected from Philippine laborers working in Taiwan. A paper-based survey, with a return rate of 76.4%, was completed by 382 Philippine laborers working in Taiwan's manufacturing industries. The results showed that CQ was positively related to the performance of Philippine laborers and negatively related to culture shock. In addition, we found that culture shock partly mediated the relationship of CQ and performance. These findings suggested that CQ can serve as a predictor for cross-cultural effectiveness. Implications for practice and direction for future research are offered.

Original languageEnglish
Pages (from-to)246-258
Number of pages13
JournalInternational Journal of Intercultural Relations
Volume35
Issue number2
DOIs
Publication statusPublished - 2011 Mar 1

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Keywords

  • Culture intelligence
  • Culture shock
  • Foreign laborers
  • Performance

ASJC Scopus subject areas

  • Business and International Management
  • Social Psychology
  • Sociology and Political Science

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