The impact of workplace bullying on hotel employees’ well-being: Do organizational justice and friendship matter?

Fu Sung Hsu, Yuan an Liu, Sheng Hshiung Tsaur

Research output: Contribution to journalArticle

5 Citations (Scopus)

Abstract

Purpose: The purpose of this study was to investigate the moderating effects of organizational justice and workplace friendship on the relationship between workplace bullying and hotel employees’ well-being. Design/methodology/approach: The research sample included 310 entry-level employees of international tourism hotels in Taiwan. This study adopted hierarchical regression for data analysis. Findings: The study found that workplace bullying negatively impacted on hotel employees’ well-being. Organizational justice and workplace friendship had significantly positive effects on hotel employees’ well-being. Compared with workplace friendship, organizational justice had a significant moderating effect on the relationship between workplace bullying and hotel employees’ well-being. Originality/value: In the research fields of hospitality, past studies failed to use organizational justice and workplace friendship to moderate the relationship between workplace bullying and hotel employees’ well-being. This study confirmed that organizational justice could effectively buffer the negative effect of workplace bullying on hotel employees’ well-being.

Original languageEnglish
Pages (from-to)1702-1719
Number of pages18
JournalInternational Journal of Contemporary Hospitality Management
Volume31
Issue number4
DOIs
Publication statusPublished - 2019 Apr 8

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Keywords

  • Organizational justice
  • Well-being
  • Workplace bullying

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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