The application of IS success model on continuous intention and information sharing for caller ID apps usage

Cho Fan Lin; Yen Jung Chang

doi:10.1007/978-3-319-91716-0_8

The application of IS success model on continuous intention and information sharing for caller ID apps usage

Cho Fan Lin^*
, Yen Jung Chang

^*Corresponding author for this work

Department of Graphic Arts and Communications

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

3 Citations (Scopus)

Abstract

The development of mobile application software has grown explosively in conjunction with the worldwide use of smartphones in recent years. Since new forms of cyber crime and fraud are also emerging, Caller ID apps are also becoming more popular in recent years. Despite abundant research on users’ behavior intention for mobile app usage, the influential factors in the information sharing intention of apps have never been significantly explored to date. In this study, theoretical foundation is built based upon the IS success model, and empirical data obtained from 230 users who had experience with Caller ID app were discussed by using PLS-SEM as an analytical tool. The results indicated that information quality, technical quality and service quality are the main factors that affect users’ trust and satisfaction. The findings of this study provide several vital implications for researchers to further examine phone-call-related applications, especially Caller ID apps.

Original language	English
Title of host publication	HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings
Editors	Bo Sophia Xiao, Fiona Fui-Hoon Nah
Publisher	Springer Verlag
Pages	91-105
Number of pages	15
ISBN (Print)	9783319917153
DOIs	https://doi.org/10.1007/978-3-319-91716-0_8
Publication status	Published - 2018
Event	5th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2018 Held as Part of HCI International 2018 - Las Vegas, United States Duration: 2018 Jul 15 → 2018 Jul 20

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	10923 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	5th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2018 Held as Part of HCI International 2018
Country/Territory	United States
City	Las Vegas
Period	2018/07/15 → 2018/07/20

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Caller ID app
Continuance intention
Information sharing

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-319-91716-0_8

Cite this

Lin, C. F., & Chang, Y. J. (2018). The application of IS success model on continuous intention and information sharing for caller ID apps usage. In B. S. Xiao, & F. F.-H. Nah (Eds.), HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings (pp. 91-105). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10923 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-91716-0_8

The application of IS success model on continuous intention and information sharing for caller ID apps usage. / Lin, Cho Fan; Chang, Yen Jung.
HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings. ed. / Bo Sophia Xiao; Fiona Fui-Hoon Nah. Springer Verlag, 2018. p. 91-105 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10923 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Lin, CF & Chang, YJ 2018, The application of IS success model on continuous intention and information sharing for caller ID apps usage. in BS Xiao & FF-H Nah (eds), HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10923 LNCS, Springer Verlag, pp. 91-105, 5th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2018 Held as Part of HCI International 2018, Las Vegas, United States, 2018/07/15. https://doi.org/10.1007/978-3-319-91716-0_8

Lin CF, Chang YJ. The application of IS success model on continuous intention and information sharing for caller ID apps usage. In Xiao BS, Nah FFH, editors, HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings. Springer Verlag. 2018. p. 91-105. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-91716-0_8

Lin, Cho Fan ; Chang, Yen Jung. / The application of IS success model on continuous intention and information sharing for caller ID apps usage. HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings. editor / Bo Sophia Xiao ; Fiona Fui-Hoon Nah. Springer Verlag, 2018. pp. 91-105 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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keywords = "Caller ID app, Continuance intention, Information sharing",

author = "Lin, \{Cho Fan\} and Chang, \{Yen Jung\}",

note = "Publisher Copyright: {\textcopyright} Springer International Publishing AG, part of Springer Nature 2018.; 5th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2018 Held as Part of HCI International 2018 ; Conference date: 15-07-2018 Through 20-07-2018",

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Y1 - 2018

N2 - The development of mobile application software has grown explosively in conjunction with the worldwide use of smartphones in recent years. Since new forms of cyber crime and fraud are also emerging, Caller ID apps are also becoming more popular in recent years. Despite abundant research on users’ behavior intention for mobile app usage, the influential factors in the information sharing intention of apps have never been significantly explored to date. In this study, theoretical foundation is built based upon the IS success model, and empirical data obtained from 230 users who had experience with Caller ID app were discussed by using PLS-SEM as an analytical tool. The results indicated that information quality, technical quality and service quality are the main factors that affect users’ trust and satisfaction. The findings of this study provide several vital implications for researchers to further examine phone-call-related applications, especially Caller ID apps.

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The application of IS success model on continuous intention and information sharing for caller ID apps usage

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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