The application of IS success model on continuous intention and information sharing for caller ID apps usage

Cho Fan Lin*, Yen Jung Chang

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The development of mobile application software has grown explosively in conjunction with the worldwide use of smartphones in recent years. Since new forms of cyber crime and fraud are also emerging, Caller ID apps are also becoming more popular in recent years. Despite abundant research on users’ behavior intention for mobile app usage, the influential factors in the information sharing intention of apps have never been significantly explored to date. In this study, theoretical foundation is built based upon the IS success model, and empirical data obtained from 230 users who had experience with Caller ID app were discussed by using PLS-SEM as an analytical tool. The results indicated that information quality, technical quality and service quality are the main factors that affect users’ trust and satisfaction. The findings of this study provide several vital implications for researchers to further examine phone-call-related applications, especially Caller ID apps.

Original languageEnglish
Title of host publicationHCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings
EditorsBo Sophia Xiao, Fiona Fui-Hoon Nah
PublisherSpringer Verlag
Pages91-105
Number of pages15
ISBN (Print)9783319917153
DOIs
Publication statusPublished - 2018
Event5th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2018 Held as Part of HCI International 2018 - Las Vegas, United States
Duration: 2018 Jul 152018 Jul 20

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10923 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference5th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2018 Held as Part of HCI International 2018
Country/TerritoryUnited States
CityLas Vegas
Period2018/07/152018/07/20

Keywords

  • Caller ID app
  • Continuance intention
  • Information sharing

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Fingerprint

Dive into the research topics of 'The application of IS success model on continuous intention and information sharing for caller ID apps usage'. Together they form a unique fingerprint.

Cite this