Task-based script K sign-Support system: Disseminating and sharing task-relevant knowledge

Duen Ren Liu, I. Chin Wu, Kuen Shieh Yang

    Research output: Contribution to journalArticlepeer-review

    31 Citations (Scopus)

    Abstract

    In task-based business environments, effective knowledge management relies on providing task-relevant information to fulfill the information needs of knowledge workers. This work proposes an adaptive task-based profiling approach to model workers' task needs, namely information needs (profiles) on tasks. Meanwhile, a fuzzy analytical method is proposed to identify peer-groups with similar task-needs based on workers' profiles. Accordingly, a Knowledge Support (K-Support) system is developed to provide a collaborative task-based workplace facilitating knowledge retrieval and sharing among peer-groups. The proposed K-Support system is grounded in a research institute to stimulate task-based knowledge retrieval and sharing. Experimental results show that the proposed system can support task-relevant knowledge effectively.

    Original languageEnglish
    Pages (from-to)408-423
    Number of pages16
    JournalExpert Systems with Applications
    Volume29
    Issue number2
    DOIs
    Publication statusPublished - 2005 Aug 1

    Keywords

    • Adaptive task profile
    • Knowledge retrieval
    • Knowledge sharing
    • Task-based portal
    • Task-needs

    ASJC Scopus subject areas

    • Engineering(all)
    • Computer Science Applications
    • Artificial Intelligence

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