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Talking to a bot or a wall? How chatbots vs. human agents affect anticipated communication quality
Qi Zhou, Bin Li
*
, Lei Han,
Min Jou
*
*
Corresponding author for this work
Department of Industrial Education
Research output
:
Contribution to journal
›
Article
›
peer-review
31
Citations (Scopus)
Overview
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Weight
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Social Sciences
Communication
100%
Structural Elements (Buildings)
100%
Attention
40%
Communication Strategies
40%
Counselling
20%
Process
20%
Perception
20%
Application
20%
Knowledge
20%
Efficiency
20%
Empathy
20%
Multiple Choice Test
20%
Communication Process
20%
Computer-Mediated Communication
20%
Moderation
20%
Cost-Effectiveness Analysis
20%
INIS
humans
100%
walls
100%
comparative evaluations
25%
applications
25%
computers
25%
drawing
25%
resources
25%
cost
25%
efficiency
25%
Psychology
Quality
100%
Humans
100%
Communication
100%
Attention
22%
Resources
11%
Computer Science
Communication Process
12%
Multiple Resource
12%