Seeking consensus: A content analysis of online medical consultation

Ming Hsin Phoebe Chiu

doi:10.1007/978-3-319-07293-7_14

Seeking consensus: A content analysis of online medical consultation

Ming Hsin Phoebe Chiu^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Online medical consultation allows patients and caregivers to query, communicate, and interact with medical and health professionals in an online synchronous or asynchronous setting. This study explores the questions and answers (Q&As) posted on an asynchronous online medical consultation website, Taiwan eDoctor. In this paper, preliminary research findings of 720 questions were reported. Analysis of questions was structured around five research themes: (1) length; (2) when to seek consultation; (3) strategies of communicating chief complaints; (4) intent to seek consultation; and (5) types information provided. This study makes implications in designing an interactive online medical consultation system.

Original language	English
Title of host publication	HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings
Publisher	Springer Verlag
Pages	145-154
Number of pages	10
ISBN (Print)	9783319072920
DOIs	https://doi.org/10.1007/978-3-319-07293-7_14
Publication status	Published - 2014
Event	1st International Conference on HCI in Business, HCIB 2014 - Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014 - Heraklion, Crete, Greece Duration: 2014 Jun 22 → 2014 Jun 27

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	8527 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Other

Other	1st International Conference on HCI in Business, HCIB 2014 - Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014
Country/Territory	Greece
City	Heraklion, Crete
Period	2014/06/22 → 2014/06/27

Keywords

Online medical consultation
content analysis
medical information retrieval

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-319-07293-7_14

Cite this

Chiu, M. H. P. (2014). Seeking consensus: A content analysis of online medical consultation. In HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings (pp. 145-154). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8527 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-07293-7_14

Seeking consensus: A content analysis of online medical consultation. / Chiu, Ming Hsin Phoebe.
HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings. Springer Verlag, 2014. p. 145-154 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8527 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Chiu, MHP 2014, Seeking consensus: A content analysis of online medical consultation. in HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 8527 LNCS, Springer Verlag, pp. 145-154, 1st International Conference on HCI in Business, HCIB 2014 - Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014, Heraklion, Crete, Greece, 2014/06/22. https://doi.org/10.1007/978-3-319-07293-7_14

Chiu MHP. Seeking consensus: A content analysis of online medical consultation. In HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings. Springer Verlag. 2014. p. 145-154. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-07293-7_14

Chiu, Ming Hsin Phoebe. / Seeking consensus : A content analysis of online medical consultation. HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings. Springer Verlag, 2014. pp. 145-154 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Seeking consensus: A content analysis of online medical consultation

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Keywords

ASJC Scopus subject areas

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