Seeking consensus: A content analysis of online medical consultation

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Online medical consultation allows patients and caregivers to query, communicate, and interact with medical and health professionals in an online synchronous or asynchronous setting. This study explores the questions and answers (Q&As) posted on an asynchronous online medical consultation website, Taiwan eDoctor. In this paper, preliminary research findings of 720 questions were reported. Analysis of questions was structured around five research themes: (1) length; (2) when to seek consultation; (3) strategies of communicating chief complaints; (4) intent to seek consultation; and (5) types information provided. This study makes implications in designing an interactive online medical consultation system.

Original languageEnglish
Title of host publicationHCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings
PublisherSpringer Verlag
Pages145-154
Number of pages10
ISBN (Print)9783319072920
DOIs
Publication statusPublished - 2014 Jan 1
Event1st International Conference on HCI in Business, HCIB 2014 - Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014 - Heraklion, Crete, Greece
Duration: 2014 Jun 222014 Jun 27

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume8527 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other1st International Conference on HCI in Business, HCIB 2014 - Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014
CountryGreece
CityHeraklion, Crete
Period14/6/2214/6/27

Fingerprint

Content Analysis
Websites
Health
Taiwan
Query

Keywords

  • Online medical consultation
  • content analysis
  • medical information retrieval

ASJC Scopus subject areas

  • Computer Science(all)
  • Theoretical Computer Science

Cite this

Chiu, M-H. (2014). Seeking consensus: A content analysis of online medical consultation. In HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings (pp. 145-154). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8527 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-07293-7_14

Seeking consensus : A content analysis of online medical consultation. / Chiu, Ming-Hsin.

HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings. Springer Verlag, 2014. p. 145-154 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8527 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Chiu, M-H 2014, Seeking consensus: A content analysis of online medical consultation. in HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 8527 LNCS, Springer Verlag, pp. 145-154, 1st International Conference on HCI in Business, HCIB 2014 - Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014, Heraklion, Crete, Greece, 14/6/22. https://doi.org/10.1007/978-3-319-07293-7_14
Chiu M-H. Seeking consensus: A content analysis of online medical consultation. In HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings. Springer Verlag. 2014. p. 145-154. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-319-07293-7_14
Chiu, Ming-Hsin. / Seeking consensus : A content analysis of online medical consultation. HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings. Springer Verlag, 2014. pp. 145-154 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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