TY - GEN
T1 - Navigating ride-sharing regulations
T2 - 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
AU - Chen, Anita
AU - Yuan, Chien Wen
AU - Ma, Ning F.
AU - Hsu, Chi Yang
AU - Hanrahan, Benjamin V.
N1 - Publisher Copyright:
© 2019 Association for Computing Machinery.
PY - 2019/5/2
Y1 - 2019/5/2
N2 - Ride-sharing platforms have rapidly spread and disrupted ride hailing markets, resulting in conflicts between ride-sharing and taxi drivers. Taxi drivers claim that their counterparts have unfair advantages in terms of lower prices and a more stable customer base, making it difficult to earn a living. Local government entities have dealt with this disruption and conflict in different ways, often looking towards some form of regulation. While there have been discussions about what the regulation should be, there has been less work looking at what impacts regulations have on ride-sharing drivers and their usage of the platforms. In this paper we present our interview study of ride-sharing drivers in Taiwan, who have gone through three distinct phases of regulation. Drivers felt that regulations legitimized their work, while having to navigate consequences related to regulated access to platforms and fundamental changes to the “gig” of ride-sharing.
AB - Ride-sharing platforms have rapidly spread and disrupted ride hailing markets, resulting in conflicts between ride-sharing and taxi drivers. Taxi drivers claim that their counterparts have unfair advantages in terms of lower prices and a more stable customer base, making it difficult to earn a living. Local government entities have dealt with this disruption and conflict in different ways, often looking towards some form of regulation. While there have been discussions about what the regulation should be, there has been less work looking at what impacts regulations have on ride-sharing drivers and their usage of the platforms. In this paper we present our interview study of ride-sharing drivers in Taiwan, who have gone through three distinct phases of regulation. Drivers felt that regulations legitimized their work, while having to navigate consequences related to regulated access to platforms and fundamental changes to the “gig” of ride-sharing.
KW - On-demand work
KW - Regulation
KW - Ride-sharing
KW - Uber
UR - http://www.scopus.com/inward/record.url?scp=85067628345&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85067628345&partnerID=8YFLogxK
U2 - 10.1145/3290605.3300366
DO - 10.1145/3290605.3300366
M3 - Conference contribution
AN - SCOPUS:85067628345
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 4 May 2019 through 9 May 2019
ER -