IT-Enabled Value Co-creation in a Tourism Context: The Portale Sardegna Case

Francesca Cabiddu*, Tsz Wai Lui, Gabriele Piccoli

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

2 Citations (Scopus)


This chapter introduces an integrative framework of information technology (IT)-enabled value co-creation in the context of the tourism industry. Despite the importance of this topic, researchers have paid scant attention to the process whereby IT-enabled value is co-created or to how it is shared among multiple partners in the context of multi-company relationships. The objectives of this paper are to address this gap and to provide insights into how multi-firm IT implementation plays a pivotal role in terms of the co-creation of value. The resulting integrative framework identifies the critical success factors involved in the IT-enabled value co-creation process: synergy, strategic fit, process alignment, and partner readiness. The learning objective of this chapter is highlight the concept of co-creation of value supported by IT in a tourism context.

Original languageEnglish
Title of host publicationTourism on the Verge
PublisherSpringer Nature
Number of pages14
Publication statusPublished - 2016
Externally publishedYes

Publication series

NameTourism on the Verge
VolumePart F1059
ISSN (Print)2366-2611
ISSN (Electronic)2366-262X


  • IT-enabled value co-creation
  • Information technology
  • Information technology
  • Inter-organizational context
  • Partner readiness
  • Process alignment
  • Service-dominant logic
  • Strategic fit
  • Synergy
  • Theory building

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Social Sciences (miscellaneous)
  • Education
  • Geography, Planning and Development


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