Investigating the structural and textual characteristics of internet physicians review

Ming Hsin Phoebe Chiu, Chia Ling Chang

Research output: Contribution to journalArticle


The Internet increases information transparency in several ways, and one way is to allow patients and caregivers access to needed information. It improves the autonomy of medical decision-making, and further creates better physicianpatient communication. Internet physician review, as a type of popular medical and health information, improves patients and caregivers' understanding of doctor selection and supports proactive health decision-making. This study collects Internet physician reviews from two Taiwan-based health information websites - Good Doctor and Health, and DocHos. The analysis framework comprises both structural and textual aspects, each with distinct analytical focuses. The structural analysis includes length of reviews and paragraph structure. T he t extual a nalysis i ncludes n ature o f t he reviews, when in the clinical encounter process is reviewed, intent of the reviews, themes of the review, a nd review s trategies. T his s tudy h opes t o u nderstand t he role a nd function of the Internet physician reviews in the process of health information communication, as well as the applications on physicians' practice of clinical medicine and patients and caregivers' medical decision-making process. It may provide insight into the development of patient-centered rather than institutioncentered evaluation criteria for healthcare quality.

Original languageEnglish
Pages (from-to)157-190
Number of pages34
JournalJournal of Educational Media and Library Sciences
Issue number2
Publication statusPublished - 2015 Jan 1


  • Content analysis
  • E-Word-of-Mouth (ewom)
  • Healthcare provider information
  • Internet physicians review

ASJC Scopus subject areas

  • Conservation
  • Information Systems
  • Archaeology
  • Library and Information Sciences

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