Investigating the structural and textual characteristics of internet physicians review

Ming-Hsin Chiu, Chia Ling Chang

Research output: Contribution to journalArticle

Abstract

The Internet increases information transparency in several ways, and one way is to allow patients and caregivers access to needed information. It improves the autonomy of medical decision-making, and further creates better physicianpatient communication. Internet physician review, as a type of popular medical and health information, improves patients and caregivers' understanding of doctor selection and supports proactive health decision-making. This study collects Internet physician reviews from two Taiwan-based health information websites - Good Doctor and Health, and DocHos. The analysis framework comprises both structural and textual aspects, each with distinct analytical focuses. The structural analysis includes length of reviews and paragraph structure. T he t extual a nalysis i ncludes n ature o f t he reviews, when in the clinical encounter process is reviewed, intent of the reviews, themes of the review, a nd review s trategies. T his s tudy h opes t o u nderstand t he role a nd function of the Internet physician reviews in the process of health information communication, as well as the applications on physicians' practice of clinical medicine and patients and caregivers' medical decision-making process. It may provide insight into the development of patient-centered rather than institutioncentered evaluation criteria for healthcare quality.

Original languageEnglish
Pages (from-to)157-190
Number of pages34
JournalJournal of Educational Media and Library Sciences
Volume52
Issue number2
DOIs
Publication statusPublished - 2015 Jan 1

Fingerprint

health information
physician
Internet
caregiver
Health
decision making
communication
structural analysis
Decision making
health
decision-making process
transparency
website
Taiwan
autonomy
medicine
World Wide Web
Physicians
Communication
evaluation

Keywords

  • Content analysis
  • E-Word-of-Mouth (ewom)
  • Healthcare provider information
  • Internet physicians review

ASJC Scopus subject areas

  • Conservation
  • Information Systems
  • Archaeology
  • Library and Information Sciences

Cite this

Investigating the structural and textual characteristics of internet physicians review. / Chiu, Ming-Hsin; Chang, Chia Ling.

In: Journal of Educational Media and Library Sciences, Vol. 52, No. 2, 01.01.2015, p. 157-190.

Research output: Contribution to journalArticle

@article{2fc1aae1461e476e8c58ec7f2fd9ac78,
title = "Investigating the structural and textual characteristics of internet physicians review",
abstract = "The Internet increases information transparency in several ways, and one way is to allow patients and caregivers access to needed information. It improves the autonomy of medical decision-making, and further creates better physicianpatient communication. Internet physician review, as a type of popular medical and health information, improves patients and caregivers' understanding of doctor selection and supports proactive health decision-making. This study collects Internet physician reviews from two Taiwan-based health information websites - Good Doctor and Health, and DocHos. The analysis framework comprises both structural and textual aspects, each with distinct analytical focuses. The structural analysis includes length of reviews and paragraph structure. T he t extual a nalysis i ncludes n ature o f t he reviews, when in the clinical encounter process is reviewed, intent of the reviews, themes of the review, a nd review s trategies. T his s tudy h opes t o u nderstand t he role a nd function of the Internet physician reviews in the process of health information communication, as well as the applications on physicians' practice of clinical medicine and patients and caregivers' medical decision-making process. It may provide insight into the development of patient-centered rather than institutioncentered evaluation criteria for healthcare quality.",
keywords = "Content analysis, E-Word-of-Mouth (ewom), Healthcare provider information, Internet physicians review",
author = "Ming-Hsin Chiu and Chang, {Chia Ling}",
year = "2015",
month = "1",
day = "1",
doi = "10.6120/JoEMLS.2015.522/0001.RS.AM",
language = "English",
volume = "52",
pages = "157--190",
journal = "Journal of Educational Media and Library Science",
issn = "1013-090X",
publisher = "淡江大學資訊與圖書館學系",
number = "2",

}

TY - JOUR

T1 - Investigating the structural and textual characteristics of internet physicians review

AU - Chiu, Ming-Hsin

AU - Chang, Chia Ling

PY - 2015/1/1

Y1 - 2015/1/1

N2 - The Internet increases information transparency in several ways, and one way is to allow patients and caregivers access to needed information. It improves the autonomy of medical decision-making, and further creates better physicianpatient communication. Internet physician review, as a type of popular medical and health information, improves patients and caregivers' understanding of doctor selection and supports proactive health decision-making. This study collects Internet physician reviews from two Taiwan-based health information websites - Good Doctor and Health, and DocHos. The analysis framework comprises both structural and textual aspects, each with distinct analytical focuses. The structural analysis includes length of reviews and paragraph structure. T he t extual a nalysis i ncludes n ature o f t he reviews, when in the clinical encounter process is reviewed, intent of the reviews, themes of the review, a nd review s trategies. T his s tudy h opes t o u nderstand t he role a nd function of the Internet physician reviews in the process of health information communication, as well as the applications on physicians' practice of clinical medicine and patients and caregivers' medical decision-making process. It may provide insight into the development of patient-centered rather than institutioncentered evaluation criteria for healthcare quality.

AB - The Internet increases information transparency in several ways, and one way is to allow patients and caregivers access to needed information. It improves the autonomy of medical decision-making, and further creates better physicianpatient communication. Internet physician review, as a type of popular medical and health information, improves patients and caregivers' understanding of doctor selection and supports proactive health decision-making. This study collects Internet physician reviews from two Taiwan-based health information websites - Good Doctor and Health, and DocHos. The analysis framework comprises both structural and textual aspects, each with distinct analytical focuses. The structural analysis includes length of reviews and paragraph structure. T he t extual a nalysis i ncludes n ature o f t he reviews, when in the clinical encounter process is reviewed, intent of the reviews, themes of the review, a nd review s trategies. T his s tudy h opes t o u nderstand t he role a nd function of the Internet physician reviews in the process of health information communication, as well as the applications on physicians' practice of clinical medicine and patients and caregivers' medical decision-making process. It may provide insight into the development of patient-centered rather than institutioncentered evaluation criteria for healthcare quality.

KW - Content analysis

KW - E-Word-of-Mouth (ewom)

KW - Healthcare provider information

KW - Internet physicians review

UR - http://www.scopus.com/inward/record.url?scp=84936767495&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84936767495&partnerID=8YFLogxK

U2 - 10.6120/JoEMLS.2015.522/0001.RS.AM

DO - 10.6120/JoEMLS.2015.522/0001.RS.AM

M3 - Article

VL - 52

SP - 157

EP - 190

JO - Journal of Educational Media and Library Science

JF - Journal of Educational Media and Library Science

SN - 1013-090X

IS - 2

ER -