Intermediary's information seeking, inquiring minds, and elicitation styles

Mei-Mei Wu, Ying Hsang Liu

Research output: Contribution to journalArticle

18 Citations (Scopus)

Abstract

The current research explores how intermediaries seek information from patrons, in particular by analyzing intermediaries' elicitation utterances through three dimensions-linguistic forms, utterance purposes, and communicative functions-to determine whether indeed any dimension appeared consistently, to be called "elicitation styles." Five intermediaries from four academic libraries (three national university libraries, one private university library) and one research institute library participated in the study. Thirty patrons with 30 genuine search requests were recruited; thus, 30 patron/intermediary information retrieval interactions making a total of 30 encounters were collected. Video/audio data were taped. Dialogues between patron and intermediary were transcribed. Statistical analysis revealed three types of elicitation styles among the five intermediaries, labeled (1) situationally oriented, (2) functionally oriented, and (3) stereotyped. This study seeks an explanation for different elicitation styles. Qualitative analysis was applied to investigate "inquiring minds." An inquiring mind is termed to represent a mentality or tendency that one elicits certain threads of questions influenced by professional beliefs, individual characteristics, tasks, goals, and interactional contexts in conversation. The results of qualitative analysis specified three modes of inquiring minds of the intermediaries, namely: (1) information problem detection, (2) query formulation process, and (3) database instructions.

Original languageEnglish
Pages (from-to)1117-1133
Number of pages17
JournalJournal of the American Society for Information Science and Technology
Volume54
Issue number12
DOIs
Publication statusPublished - 2003 Oct 1

Fingerprint

private university
mentality
research facility
Information retrieval
information retrieval
Linguistics
statistical analysis
Statistical methods
conversation
video
dialogue
instruction
linguistics
Intermediaries
Information seeking
university
interaction
Interaction
Qualitative analysis
Query

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Human-Computer Interaction
  • Computer Networks and Communications
  • Artificial Intelligence

Cite this

Intermediary's information seeking, inquiring minds, and elicitation styles. / Wu, Mei-Mei; Liu, Ying Hsang.

In: Journal of the American Society for Information Science and Technology, Vol. 54, No. 12, 01.10.2003, p. 1117-1133.

Research output: Contribution to journalArticle

@article{cc4db18130f642b9807f525cde65fc5c,
title = "Intermediary's information seeking, inquiring minds, and elicitation styles",
abstract = "The current research explores how intermediaries seek information from patrons, in particular by analyzing intermediaries' elicitation utterances through three dimensions-linguistic forms, utterance purposes, and communicative functions-to determine whether indeed any dimension appeared consistently, to be called {"}elicitation styles.{"} Five intermediaries from four academic libraries (three national university libraries, one private university library) and one research institute library participated in the study. Thirty patrons with 30 genuine search requests were recruited; thus, 30 patron/intermediary information retrieval interactions making a total of 30 encounters were collected. Video/audio data were taped. Dialogues between patron and intermediary were transcribed. Statistical analysis revealed three types of elicitation styles among the five intermediaries, labeled (1) situationally oriented, (2) functionally oriented, and (3) stereotyped. This study seeks an explanation for different elicitation styles. Qualitative analysis was applied to investigate {"}inquiring minds.{"} An inquiring mind is termed to represent a mentality or tendency that one elicits certain threads of questions influenced by professional beliefs, individual characteristics, tasks, goals, and interactional contexts in conversation. The results of qualitative analysis specified three modes of inquiring minds of the intermediaries, namely: (1) information problem detection, (2) query formulation process, and (3) database instructions.",
author = "Mei-Mei Wu and Liu, {Ying Hsang}",
year = "2003",
month = "10",
day = "1",
doi = "10.1002/asi.10323",
language = "English",
volume = "54",
pages = "1117--1133",
journal = "Journal of the Association for Information Science and Technology",
issn = "2330-1635",
publisher = "John Wiley and Sons Ltd",
number = "12",

}

TY - JOUR

T1 - Intermediary's information seeking, inquiring minds, and elicitation styles

AU - Wu, Mei-Mei

AU - Liu, Ying Hsang

PY - 2003/10/1

Y1 - 2003/10/1

N2 - The current research explores how intermediaries seek information from patrons, in particular by analyzing intermediaries' elicitation utterances through three dimensions-linguistic forms, utterance purposes, and communicative functions-to determine whether indeed any dimension appeared consistently, to be called "elicitation styles." Five intermediaries from four academic libraries (three national university libraries, one private university library) and one research institute library participated in the study. Thirty patrons with 30 genuine search requests were recruited; thus, 30 patron/intermediary information retrieval interactions making a total of 30 encounters were collected. Video/audio data were taped. Dialogues between patron and intermediary were transcribed. Statistical analysis revealed three types of elicitation styles among the five intermediaries, labeled (1) situationally oriented, (2) functionally oriented, and (3) stereotyped. This study seeks an explanation for different elicitation styles. Qualitative analysis was applied to investigate "inquiring minds." An inquiring mind is termed to represent a mentality or tendency that one elicits certain threads of questions influenced by professional beliefs, individual characteristics, tasks, goals, and interactional contexts in conversation. The results of qualitative analysis specified three modes of inquiring minds of the intermediaries, namely: (1) information problem detection, (2) query formulation process, and (3) database instructions.

AB - The current research explores how intermediaries seek information from patrons, in particular by analyzing intermediaries' elicitation utterances through three dimensions-linguistic forms, utterance purposes, and communicative functions-to determine whether indeed any dimension appeared consistently, to be called "elicitation styles." Five intermediaries from four academic libraries (three national university libraries, one private university library) and one research institute library participated in the study. Thirty patrons with 30 genuine search requests were recruited; thus, 30 patron/intermediary information retrieval interactions making a total of 30 encounters were collected. Video/audio data were taped. Dialogues between patron and intermediary were transcribed. Statistical analysis revealed three types of elicitation styles among the five intermediaries, labeled (1) situationally oriented, (2) functionally oriented, and (3) stereotyped. This study seeks an explanation for different elicitation styles. Qualitative analysis was applied to investigate "inquiring minds." An inquiring mind is termed to represent a mentality or tendency that one elicits certain threads of questions influenced by professional beliefs, individual characteristics, tasks, goals, and interactional contexts in conversation. The results of qualitative analysis specified three modes of inquiring minds of the intermediaries, namely: (1) information problem detection, (2) query formulation process, and (3) database instructions.

UR - http://www.scopus.com/inward/record.url?scp=0141637216&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0141637216&partnerID=8YFLogxK

U2 - 10.1002/asi.10323

DO - 10.1002/asi.10323

M3 - Article

AN - SCOPUS:0141637216

VL - 54

SP - 1117

EP - 1133

JO - Journal of the Association for Information Science and Technology

JF - Journal of the Association for Information Science and Technology

SN - 2330-1635

IS - 12

ER -