Inter-firm relational resources in cloud service adoption and their effect on service innovation

Cindy Yunhsin Chou, Ja Shen Chen*, Yu Ping Liu

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

15 Citations (Scopus)


This study examines (1) inter-firm relational resources for cloud service adoption and (2) their effects on service innovation. A research model and the related hypotheses are developed based on resource-advantage (R-A) theory that combines inter-firm relational resources identified in theoretical and empirical research as important antecedents of cloud service adoption and its effect on service innovation. This study collects data from 165 managers from service firms in Taiwan. The results show that resources, including reliability, cost, and compatibility significantly affect a firm’s cloud service adoption. Furthermore, the adoption of cloud service significantly contributes to service innovation. The findings add to the current understanding of service innovation in two important ways. First, drawing on R-A theory, this study is among the first attempts to identify inter-firm relational resources (reliability, cost, compatibility, and customer orientation) for cloud service adoption and their effect on innovation performance. Second, this study introduces cloud services as effective technological platforms for a firm and its business partners to share, integrate, and reciprocate information, knowledge, and experience for service innovation.

Original languageEnglish
Pages (from-to)256-276
Number of pages21
JournalService Industries Journal
Issue number3-4
Publication statusPublished - 2017 Mar 12
Externally publishedYes


  • Service innovation
  • cloud service
  • co-creation
  • inter-firm relational resource
  • resource-advantage theory

ASJC Scopus subject areas

  • Strategy and Management
  • Management of Technology and Innovation


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