Integrated ACE model for Consumer Health Information needs: A content analysis of questions in Yahoo! Answers

Ming-Hsin Chiu, Chi Chuan Wu

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Consumer Health Information (CHI) seeking on the Internet is becoming more popular, yet very complex as Social Q&A services emerge. Health information needs occur at various stages of health and illness. In response to the need to ensure that information provision is effective from prevention and treatment, this study attempted to uncover how health information seekers articulate their information needs. In this study, 440 health-related questions in Yahoo! Answers were first pre-identified into eight progressive stages of health information seeking. Each question was treated as an information seeking activity, and content of the question was considered as health information needs. Through analyzing questions in action, cognition, and emotion dimensions inspired by Kuhlthau's Information Seeking Process model, each question was further coded to reflect the nature of clarity, urgency, and length of information needs articulation. The findings uncover the fact that CHI seeking is multi-tasking and non-liner, and the way information seekers articulate the health information needs changes over the stages of health status. This study may inform consumer health information providers in designing services that may address the time-sensitive nature of CHI seeking.

Original languageEnglish
JournalProceedings of the ASIST Annual Meeting
Volume49
Issue number1
DOIs
Publication statusPublished - 2012 Dec 1

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consumer information
health information
content analysis
Health
multiple stress
health
Multitasking
health status
cognition
emotion
illness
Internet

Keywords

  • Action
  • Cognition
  • Consumer health information
  • Emotion
  • Information needs
  • Social Q&A

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences

Cite this

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abstract = "Consumer Health Information (CHI) seeking on the Internet is becoming more popular, yet very complex as Social Q&A services emerge. Health information needs occur at various stages of health and illness. In response to the need to ensure that information provision is effective from prevention and treatment, this study attempted to uncover how health information seekers articulate their information needs. In this study, 440 health-related questions in Yahoo! Answers were first pre-identified into eight progressive stages of health information seeking. Each question was treated as an information seeking activity, and content of the question was considered as health information needs. Through analyzing questions in action, cognition, and emotion dimensions inspired by Kuhlthau's Information Seeking Process model, each question was further coded to reflect the nature of clarity, urgency, and length of information needs articulation. The findings uncover the fact that CHI seeking is multi-tasking and non-liner, and the way information seekers articulate the health information needs changes over the stages of health status. This study may inform consumer health information providers in designing services that may address the time-sensitive nature of CHI seeking.",
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