In Search of Coproduction: Smart Services as Reciprocal Activities

John M. Carroll; Jiawei Chen; Chien Wen Tina Yuan; Benjamin V. Hanrahan

doi:10.1109/MC.2016.194

In Search of Coproduction: Smart Services as Reciprocal Activities

John M. Carroll, Jiawei Chen, Chien Wen Tina Yuan, Benjamin V. Hanrahan

Research output: Contribution to specialist publication › Article

18 Citations (Scopus)

Abstract

Service coproductions are reciprocal activities with no sharp boundary between providers and recipients; instead, all participants collaborate to enact the service. User participation is validated by recognition instead of extrinsic economic exchange. Mobility and context awareness can be crucial for successful coproductions.

Original language	English
Pages	26-32
Number of pages	7
Volume	49
No.	7
Specialist publication	Computer
DOIs	https://doi.org/10.1109/MC.2016.194
Publication status	Published - 2016 Jul
Externally published	Yes

Keywords

WithShare
human-computer interaction
service coproduction
service design
services
software engineering
timebanking
user interfaces
user interfaces for services

ASJC Scopus subject areas

General Computer Science

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10.1109/MC.2016.194

Cite this

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author = "Carroll, {John M.} and Jiawei Chen and Yuan, {Chien Wen Tina} and Hanrahan, {Benjamin V.}",

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In Search of Coproduction: Smart Services as Reciprocal Activities

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

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